Erin Phillips Email & Phone Number

Atlanta, Ga, Us

- Spearheads customer onboarding initiatives, ensuring the timely completion of implementations.- Manages onboarding projects by maintaining continuous communication with both internal and external stakeholders, overseeing task completion within established timelines.- Energizes customers during the onboarding phase, accelerating project launches for a swift return on investment.- Develops innovative implementation processes for emerging channels and enhances existing procedures.- Generates internal documentation to provide comprehensive guidance for new and existing onboarding team members, facilitating various onboarding tasks.- Designs and launches diverse ecommerce channels tailored for automotive dealerships.- Provides mentorship to new team members and conducts coaching sessions for those in need of additional support.- Consistently achieves monthly goals for implementation projects, showcasing a proven track record of success.

Onboarding/Implementation: (Managed 5-10 customers in a rotating 60-day onboarding process)- Successfully led the onboarding of Connect software, managing all project-related activities such as project planning, team training, and system configuration.- Consulted with customers to understand their goals and translated them into a comprehensive onboarding plan.- Conducted weekly meetings with customers to facilitate the achievement of project milestones and maintain the onboarding process on track.- Provided remote consulting services and platform training to ensure a smooth onboarding experience.Customer Success: (Managed 25-30 customers)- Monitored and analyzed customer data and staff proficiency in software usage, providing continuous training and optimizing account performance.- Identified growth opportunities within accounts, offering guidance for revenue enhancement and suggesting additional Brightree Services where applicable.- Assisted clients in developing streamlined workflows to reduce time and labor.- Provided remote training and ongoing system maintenance services related to the Connect platform.- Analyzed, troubleshot, documented, and worked with proper teams to resolve software issues reported by customers.- Tracked and reported product defects to support for prompt resolution.

Atlanta, Ga

- Supported medical providers and law firms in managing operational tasks.- Utilized compiled reports to drive business growth within the region.- Led onboarding and training efforts for new medical providers and law firms, fostering long-term partnerships and ensuring exceptional customer service.- Established and nurtured effective long-term referral networks between medical providers and attorneys.- Maintained regular communication with attorneys and medical providers, including orthopedics, spine surgeons, imaging centers, and physical therapy groups.- Account Manager for national corporate accounts based in Georgia.- Assisted other Field Directors and account managers in addressing operational issues within their territories.- Marketed and sold non-traditional healthcare financing services.- Contracted new providers and renegotiated existing contracts as needed.- Employed prospecting and networking techniques, including community networking and cold calling, to cultivate relationships with vendors and attorneys, ensuring a robust lead pipeline.- Orchestrated team-building networking events involving medical providers, attorneys, and corporate accounts.

Tucker, Georgia

- Identify new business ventures for potential clients, exploring opportunities for strategic partnerships.- Establish and cultivate business relationships with customers and candidates to drive sales growth.- Conduct human resource tasks, including sourcing and pre-qualifying healthcare professionals for suitable positions.- Develop innovative recruitment strategies to attract top talent.- Create individualized compensation packages to meet the unique needs of candidates and clients alike.

- Administered inside sales and account management for seven Business Development Managers and the Regional Vice President.- Provided assistance to medical providers and law firms, showcasing excellent customer service.- Conducted due diligence on consults and office visits across 42 states, meeting the assigned Management Business Objectives (MBOs).- Ensured prompt resolution of concerns from providers and attorney offices.

Provided assistance to two directors and six sales managers in overall sales and administrative support processes such as preparing outgoing correspondence and month-end reports accurately as well as assigning incoming leads to their respective departments.

Paralegal Certification

Bachelor Of Business Administration (B.B.A.), Hospitality Administration/Management