Erin Small Email and Phone Number

Robert Half Finance & Accounting places highly skilled financial professionals on a full-time basis. In1948, we pioneered the concept of recruitment specialized to an employer’s or professional’s field. Eachday, we match highly skilled financial professionals with leading companies of all sizes, helpingbusinesses become more successful and individuals advance their careers. Robert Half began as a singleoffice in New York City and now has more than 300 locations worldwide.Robert Half has once again been named to FORTUNE’s “World’s Most Admired Companies®” list, ranking first in our industry. (February 2019)

• Office duties --such as but not limited to: advertising, administration work, emailing customer base, planning special events, seasonal programming, and customer registration.• Customer communications: in person, phone, email, and creating and publishing monthly customer newsletter.• Schedule and organize swim classes and full staff.• Payroll and daily time clock audits.• Generate financial, enrollment, conversion rate and open space reports.• Supervise all customer service representatives. • Create and update training manuals for front desk staff.

• Train and coordinate training of front desk representatives, including continuation training.• Monitor productivity of customer service departments and sub-departments.• Reviews data to monitor the customer experience and the efficiency of staff member is executing their responsibilities.• Determine work procedures and expedite work flow.• Communicates and follows up to ensure representatives are fully informed of all new information.• Creating policies and procedures.

• Schedule and organize swim classes and staff.• Oversee the swim training, special workshops, and emergency response procedures expected of employees• Address customer service concerns.• Interact with the public regarding registration/questions about the program.• Register customers, as well as use online registration system.• Office duties --such as but not limited to: advertising, administration work, emailing customer base, and planning special events.• Manage all social media tools

• Teach classes for thirty minutes each.• Work with new swimmers ages 6 months to adult.• Establish trust and create a structured environment for new swimmers to learn in.• Supervise teachers while teaching classes.• Establish a relationship with clients and help them with any and all questions.• Answer phone calls, emails and general questions about the program.• Generate financial, enrollment, and open space reports.• Use of Excel, Word, Outlook, ASAP connected and iClasspro

• Inventory counts and ordering.• Responsible for learning new promotional events and products associated.• Detail and cleanliness oriented.• Train new employees from employee hand book as well as teach them register system, customer service goals and shift responsibilities.