Erin Small Email and Phone Number

Customer Success Manager | Franklin ElectricWith over 14 years of experience in customer support, sales, and insurance, I am currently serving as a Customer Success Manager at Franklin Electric, a global leader in water pumping systems. As a previously licensed insurance sales representative, I bring a wealth of expertise to my role, focusing on customer satisfaction, retention, and loyalty.Key Highlights:-Customer-Centric Approach: I leverage my skills in customer support and support management to ensure that our clients receive exceptional service. By actively listening to their needs and concerns, I create tailored solutions that drive positive outcomes.-Cross-Functional Collaboration: I collaborate closely with sales, engineering, and product teams to provide valuable feedback and insights. By aligning our efforts, we optimize the overall customer experience.-Budget Management: As part of my responsibilities, I oversee the budget, ensuring efficiency and alignment with the company’s strategic goals.-Passion for Excellence: I am deeply passionate about delivering value and quality to our customers. Their success is my ultimate goal, and I take pride in empowering them to achieve their objectives.-Continuous Learning: I thrive on learning and staying up-to-date with the latest industry trends and technologies. I am always eager to acquire new skills and collaborate with diverse and talented teams.-Mission-Driven: I am honored to contribute to Franklin Electric’s mission of innovation and advancement in the water and fuel industry.Let’s connect! Feel free to reach out if you’d like to discuss opportunities or share insights.