Oversaw projects ranging in size and scale from discovery, planning, executing, and close. Became subject matter expert and trained staff on platforms, created documentation specifically for the company, supported post live on demand, and communicated to all project stakeholders throughout. Conducted policy review to ensure processes were documented and up to date. Created Visio process maps with swim lanes, project charters, timelines, notes, minutes, and emailed updates regularly. Scheduled all aspects of the projects to keep them on track and ahead of schedule. Worked across departments to ensure all stakeholder concerns were heard and solutions found for maximum technology buy in from all teams. Provided reporting and analytical data to stakeholders and QA department for Power BI dashboards and business analysis.

From the start of a contract or sales order, I am the customer facing representation of the company. I am responsible for finding out each little detail about how our customer operates and tailoring our software to suit their specific needs. I am onsite with them throughout their comprehensive training week as well as providing in person support during their LIVE week. I am the point of contact for post live support until they are comfortable with the new workflow and products and can transition to our support team. I am responsible for having a solid knowledge base in the company's product suite and have to be versed enough to configure, train and support all ancillary products. I work across company teams to ensure the customer has the best, most fulfilling experience possible while maintaining a level of excellence that drives our company's reputation.