Erin Thompson Email & Phone Number

Raleigh, North Carolina, United States

Acting as both a customer and product evangelist, I help to drive successful lead generation with strategic go-to-market plans and robust customer experience through marketing tactics, customer support, and product strategy. My goal is to know our customers better than they know themselves. I examine our brand and product through the lens of our customers, partners, and prospects in order to help identify how and when we communicate with them. As a content specialist, I source solutions and create content for our customers and prospects alike through physical and digital mediums to both promote our products and to emphasize my company's position as a thought leader in the industry.

Morrisville, Nc

Digital Marketing Account Manager specializing as Subject Matter Expert in Google & Bing Search, Facebook Advertising, and YouTube SEM for automotive & transportation businesses nationwide. Manage communication and strategy frequently with multiple large group clients across the United States and Canada. Work with Client Success, Sales, and Product teams cross-functionally in growing large accounts and educating clients from on-boarding and ongoing. High focus on client strategy and retention in the quickly evolving digital marketing world.Responsible for updating internal SOPs and processes change across Automotive brands.Assist with additional coaching and training to new hires and across the team.Provide additional recommendations surrounding design and SEO.Involved in Company Charity Group in free time.

Raleigh-Durham, North Carolina Area

Digital Marketing Account Manager specializing in Google and Bing Search, social, and video SEM for automotive businesses nationwide. Focused on strategy and communications with multiple Car dealerships across the country, managing communication, expectation, and focus. Goal to help clients grow based on their focus and goals and to retain business ongoing.Assist in updating internal procedures and training.

Raleigh-Durham, North Carolina Area

Account Management professional working one-on-one with automotive clients nationwide in digital medial and marketing. Specialize in Google Adwords & Analytics, Bing, Yahoo, and social media marketing.

Raleigh-Durham, North Carolina Area

Managed highly escalated client visible cases with attention to detail and goal towards fully resolving and de-escalating the situation. The position plays an essential role in assuring client complacency and overall customer satisfaction while maintaining the company’s goal of top performance and leadership in the market. The role is also widely based in determining areas of improvement or error and proactively determining next steps towards innovation and advancement.

Raleigh-Durham, North Carolina Area

Supervised customer-facing associates with an objective to confirm all on-call resources were being properly utilized and navigated while also responsible for identifying and adjusting any disparities found in those resources. Worked with associates to determine alternatives when faced with limitations and when necessary assisted in handling escalated customers while assuring feedback was provided to the appropriate parties. In addition, largely accountable for assisting in the analysis of internal procedures while serving as a project manager for multiple groups.

Raleigh-Durham, North Carolina Area

Responsible for manual processing via a network of complex systems and procedures in order to provide clarity of data while often working to rectify any human or systematic errors. Maintained ownership for all cases, assuring accurate resolution while practiced in time management and operational efficiency.

Raleigh-Durham, North Carolina Area

Worked as a front-line associate fielding customer inquiries, issues, concerns, and objections. Educated and serviced customers regarding the all of their workplace benefits within a defined scope. Maintained ownership of customer issues and ensured proper follow up by providing accurate information and setting appropriate expectations.

Bachelor Of Fine Arts (Bfa), Fashion/Apparel Design, Painiting And Printmaking (Dual Degree)

Activities and Societies: Attended International Textile and Apparel Association (ITAA) & Received 'Most Marketable Textile" Award..

Fine/Studio Arts, General

Studied fine arts for 2 years prior to transferring to Virginia Commonwealth University to further my studies in Painting, Printmaking.