Erin O'Keefe Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin Salesforce Practice Leadership team member, responsible for 3 direct reports, sales cycle contributions, 10-week sustainability consulting certification cohort Roles: Solution Architect, Solution Owner, and Project Leadership Clients: included fortune 100 e-commerce (multiple projects,) B2B software, restaurant software, hardware & service provider (multiple projects) Projects: Sales process consolidation for acquisition business model, B2B project management and program onboarding collaboration solution, SLA & performance management BI automation, order to invoice assessment, lead management transformation, & others

Austin, Texas, United States

Austin, Texas Area

Firefly is a multi-functional recording studio and rehearsal space. Studio includes backline and a handful of instruments, amps & gear, Universal Audio Apollo8 DUO interface to iMac / Adobe Audition with a robust selection of UA plug-ins designed to replicate the warmth and character of pro vintage gear.

Austin, Texas Area

- Solution Architecture, Project Management, Team Leadership, Requirements Gathering & Analysis, Process Mapping, Technical Specifications, Sprint Planning, Environment Management, Testing, Deployments, and Support- Salesforce.com/CRM soup-to-nuts deployments- Small orgs to 1,000-seat enterprise-level environments- Have worked on 50+ Salesforce projects- Designed & built a Corporate Social Responsibility tracking app on internal Salesforce instance- Sales & Service Cloud- Customer Communities (Experience Cloud)- Conga Composer (formatted document generation)- Dataloader- Action Grid- Solution overview videos- Verticals have included Public Sector (Metro Transit, State Public Employment Relations, Grants Management, State Lands Management, State Licensing, Adult Protective Services, State Department of Health, State Office of the Attorney General, etc.), Software & Service Organizations, Insurance, Healthcare / Life Science, Human Capital Management, Business/Consulting Services, Retail, and others.

Austin, Texas Area

Occasional tracking/session engineer at South Austin's Swamp Studio, owned and operated by Steve Carlson.

Austin, Tx

I provide affordable consulting services for small businesses who seek operational excellence. Services include salesforce.com customization/implementation, systems migrations, designing and implementing knowledge/content management programs, and a wide range of copywriting and logo design services. Projects have included: Dell Software Group / MessageOne via Stefanini (May 2013-July 2015)- Salesforce.com Support Call Center Implementation (Migration from Siebel) - Salesforce.com Custom Project Management Implementation- Designed, architected, and implemented Salesforce.com Custom Change Request Application- Designed and spear-headed Salesforce.com Governance, PMO, and Provisioning Process- DupeCatcher data integrity implementation- Management of ongoing CRM operationsKIVA Group (Oct-Dec, 2015)- Business/technology consultingZortho Research- Website CopywritingECO Knowledge Consulting- Website Copy, Design, & MaintenanceWalking The Cow Productions- Website Copy, Design, & Maintenance

Austin, Texas

Consulted enterprise and global organizations helping to improve their business processes from demand generation to customer care by designing and implementing technical workplace solutions. Specialized in IT/CRM Governance design for Salesforce.com environments and deployments.

Nyc

At Bluewolf, in true start-up fashion, I wore several hats. I founded and led Bluewolf's internal Knowledge Management program that continued to grow during my tenure at Bluewolf. In that role, I served as sales support, a content creator for the marketing department, and was the hub of communication for Bluewolf's consulting division. During my time in that position, I also started Bluewolf's first internal talent acquisition practice for the consulting division and built a custom recruiting application on salesforce.com to facilitate the process. That department also continued to grow during my time at Bluewolf to the scale of hiring over 100 people per year at the time of my departure.

New York City

Worked with magazine owner Paolo De Gregorio to produce New York City's only music mag covering the NYC local scene. Wrote & conducted interviews, full features, soundbites, etc. Would often assist with running the booth at live Deli-sponsored events and distribute print mags throughout Lower Manhattan and Brooklyn.

Savannah, Georgia

Digital Performer / Mac-based, privately owned recording studio where I assisted in everything from gut renovation to sending discs off for master. Lent a hand in soundproofing the tracking room, wiring patch bays, writing a formal business plan with contract templates, and assisting with live recording sessions.

Savannah, Georgia Area

Savannah, Georgia Area

Booked, planned, promoted, and helped run concerts for a series that brought national touring acts to intimate venues.

B.A., English-Communications

Activities and Societies: Sigma Tau Delta

Music Business

Communications