Erin Lopez Email & Phone Number

Madison, Alabama, United States

• Developing strong relationships with referring physicians, nurses, and medical assistants to promote USRS imaging services• Gaining in-depth knowledge of the outpatient radiology industry its services and the local competition within a specific market• Development of weekly call routing plans and quarterly business plans• Leveraging the USRS CRM system and business intelligence tools to inform targeting and resource allocation• Execution of USRS marketing strategy• Management of monthly promotional budget and marketing collateral• Partnering with operations team at specific USRS imaging centers to ensure customer satisfaction and inform regional sales strategies• Understanding and upholding all corporate compliance policies

Huntsville, Alabama, United States

Collaborated with small business owners to develop and execute an optimal finance, marketing, and sales strategy, to grow the business within the North Alabama territory.• Conducted market research and analysis to develop marketing methods using email campaigns and social networking services, resulting in a 44% increase in website traffic.• Generated and qualified over 30 leads per month through cold calling and systematic email outreach.• Gathered information from clients to obtain a quote for pricing and established work orders upon receiving the purchase order from the client for scheduling.• Executed outgoing calls to clients after job completion to determine further service needs following inspections.• Prioritized daily workflow, including handling all inbound calls, providing quotes, and addressing sales-related inquiries.• Managed personal performance, including maintaining contact databases, reporting on activities, and forecasting sales.

Huntsville, Alabama, United States

Directed all aspects of facility operations, including employee management, scheduling, payroll, HR functions, hiring, training, coaching, professional development, performance reviews, sales and operations analysis, workflow alignment, and resource allocation.• Increased monthly revenue through membership sales by $20,000 with strategic, targeted marketing efforts. • Developed business partnerships with athletic apparel retailers to promote cross-selling and brand recognition, resulting in a 30% increase in merchandise sales.• Negotiated contracts with The Orthopaedic Center and COLSA that leveraged their employee wellness programs, increasing membership by 10%.• Organized and executed two charity events that raised over $15,000 for local and national nonprofits to develop a positive image in the community and raise brand awareness.• Strategically completed collections of past-due accounts, recovering over $12,000 from outstanding balances.

Huntsville, Alabama, United States

Oversaw all logistics, purchasing, budgets, development, maintenance, billing, training, payroll, and staffing for a 12,000 square-foot event operation while managing $2M in annual event revenue as well as planning and executing corporate and social events for up to 600 attendees.• Exceeded quarterly revenue goals associated with re-bookings and improved event planner/guest satisfaction scores, resulting in the recovery and retention of clientele. • Worked with guests throughout the planning process, conducting site tours and meetings with clients to ensure customer satisfaction.• Developed a strong rapport with high-profile clients (e.g., The Alabama Judicial College, The Huntsville Committee of 100, SAIC, and The National Center for Explosives Training and Research).• Delivered exceptional customer service, which led to a 26% increase in event satisfaction and intent to recommend scores.• Developed an excel system to track bar consumption and cost per function, reducing event beverage cost below budget to 15%.

Tuscaloosa, Alabama, United States

Supervised daily food costs, purchasing, labor costs, product inventory, quality control, and employee development for the food and beverage department.• Leveraged professional networking with The University of Alabama to secure contracts for Greek life socials effectively generating $100,000 in new sales revenue.• Collaborated with colleagues on the organization and management of charity tournaments, holiday events, corporate events, social dinners, and enrichment programs.• Negotiated with suppliers and sourced cost-effective supplies, decreasing costs by 10% in one quarter.• Balanced the budget while maintaining beverage costs at 20% each month.

Tuscaloosa, Alabama, United States

Directed all aspects of catering operations, including P&L management, quality control, loss prevention, facility maintenance, marketing, employee development, cost and payroll controls, and systems enhancements. • Negotiated and organized a monthly employee appreciation lunch with Druid City Hospital, which generated $5,000 in news sales revenue monthly.• Achieved and maintained high levels of customer satisfaction through improvements in food quality and employee engagement supported by a marked increase in positive reviews on both Google and Yelp. • Improved health inspection scores and passed all Ecolab audits through employment engagement and education.• Reduced overall food waste by 15% by utilizing sales and production reports, waste logs, and inventory to create an effective action plan.