Erin Galemba Email & Phone Number

Milwaukee, WI, US

Greater Milwaukee Area

Responsible for providing the highest level of customer service; including answering and handling incoming calls, placing outbound calls, and working with the overall processes of the Contact Center. My Principal Duties and Responsibilities are: Answering and handling incoming calls, data entry, billing registrations and orders, placing outbound calls when.

• Customer support for TELS program on desktop, laptop, Ipad, android & IPhone.Supported 3 different internal systems;
• The DUC system is used for updating facility information, removing/adding users, resetting passwords, adding/removing scheduled tasks, creating logs for tasks.
• Cherwell is the program used for tickets. Tickets come in from facility maintenance, admins, regional or corporate contacts from facilities requesting a number of different things or having issues.
• TELS is the system maintenance uses to keep track of the preventative & regulatory for each facility, place work orders & keep track of equipment-several other uses.

Scheduled all appointments for my scheduling area. This included: cancelling and rescheduling of appointments,giving patient directions on getting to their appointment, any special instructions needed for appointment, information patient where to check in and what to bring to appointment (i.e. medical records, deposit, referrals,insurance card, etc.)..

Ordered any office supplies needed. Kept track of postal meter & refilled if needed. Handled any warranty issues or problems with any office equipment.

Processed customer service calls and provided customer resolution to issues and inquiries. Provided customer education for billing standards along with payment guidelines and expectations.