Responsible for: Job architecture, talent profiles, compensation market matching, organizational goal setting, performance assessment and calibration, competency framework design, leadership development programs, career pathing, promotion process design, internal communications

Responsible for setting the global learning strategy for an organization that has traditionally doubled its employee population annually. Dedicated to designing scalable solutions that meet the needs of the learner and the business.Leads a global team that designs and delivers management/leadership training, onboarding programs, individual development and service training. Actively involved in talent management processes such as competency development / implementation, performance assessment and performance management.

Responsible for identifying and meeting the learning needs of WeWork's Community Team -- the heart of our business.Established the global community learning operating model, including hiring a global team to focus on onboarding and continuous improvement.

Focused on determining the need for and developing learning content relating to brand experiences and customer service, partnered closely with hotel operations.

Responsible for providing support to and driving metrics in 20+ hotels. Delivered in-person training on a variety of leadership and customer service topics. Provided coaching on the development of staff.