Erin K. Email & Phone Number

South Portland, Maine, United States

Provide counseling to individuals and families impacted by cancer.

Portland, Maine Area

- Ensures enrollment and participation process is seamless for each student.- Customer service; provides information as to class benefits, packages and promotions.

Scarborough, Maine

- Provided support via telephone and in-person counseling to grievers who have experienced the death of a loved one- Facilitated bereavement support groups- Aided in facilitation of memorial events- Provided grief education for individuals and outside agencies seeking information on bereavement services and the HSM philosophy

Scarborough, Maine

- Provided information and support to constituents via the Alzheimer’s Association telephone helpline and in-person.- Assisted with educational trainings and presentations throughout the greater Portland area.- Provided information and resources to constituents at tabling events.- Aided with facilitation and production of fundraising/awareness events.

Portland, Maine Area

- Launched new product lines and seasons by incorporating new products into the website, social media accounts and blog. Supported the ongoing development of Little’s brand in the children retail market.- Formulated data-driven promotion strategies based on their social media channels.- Generateed approximately 4209 followers by developing a social strategy that streamlined the company’s brand and mission cohesively across all channels appealing to the high-end children’s retail consumer market.- Improved customer satisfaction by developing a 360 degree view of the customer including their preferences, children, purchase order history and preferred social media outlets. - Improved customer satisfaction by streamlining the ordering and shipping process to by increasing the accuracy of inventory management, adhering to timely shipment requirements and aligning every order to currently running promotions. - Assisted in the seasonal buying process by attending the trade shows in NYC. - New brand ambassador, educated both staff and customers. - Analyzed consumer buying patterns which drives future updates to social, promotions and products. - Oversaw logistics, style and photographer for the creation of new online and social images. - Managed online and in-store events calendar.

Greater New York City Area

• Proficiently handled customer inquiries via email and phone interaction• Processed order damages• Coordinated shipping of replacement merchandise• Assisted in social media marketing for new products• Provided style consulting to customers

Portsmouth, Nh

- Managed a team of 4.- On-boarding - Conducted in‐depth new hire training sessions educating employees on specific - product and brand knowledge. - Sales liaison between locations; focused on the re‐distribution of products to drive sales. - Provided exceptional customer service to new and repeat clientele in a fast‐paced environment. - In charge of monthly shift scheduling.- Controller of inventory. - Attended trade shows to assist with placing orders including communicating with showroom representatives regarding future and current collections.- Coordinated facility maintenance and general upkeep. - Designer and implementer of all merchandising plans for the Portsmouth, NH location. - Executed PR strategies including the logistics behind all promotional events.

Master'S Degree, Social Work

Bachelor'S Degree, Women'S Studies