Erin Jensen Email and Phone Number

Collaborated with stakeholders, including Loan Officers and Credit Underwriters, to solve unique situations and enhance customer service, winning overall closed volume in 2020 & 2021 with a closed rate of $48M+.Worked cross functionally in a team with borrowers, realtors, and loan officers, ensuring effective communication, meeting of deadlines and customer satisfaction through innovative solutions.Managed a large concurrent loan pipeline supporting 3 loan officers, reviewing documentation and preparing files for underwriting, closing approximately $4M+ monthly.Led contract renegotiations and informed on contracts, averaging $200-250K, responding to modified needs based on appraisal reports while maintaining communicating with stakeholders. Collaborated with IT for program enhancements and improved cross-functional department productivity.Implemented innovative process improvement and mentorship through content creation including curriculum and the knowledge base for effective training, resulting in increased client satisfaction and trust.

Managed all steps of loan closings from contract to close, overseeing a pipeline of 110 loans for the two highest volume Loan Officers utilizing communication and implementation of deadlines to proactively address issues.Interfaced directly with stakeholders including credit underwriters, borrowers, real estate agents, and multiple departments and third parties.Solved unique and complex scenarios, acting as a guide throughout the process while reviewing all loan documentation and preparing files for underwriting.Closed an average of 30 loans per month in under 30 days, with the fewest file submissions to Underwriting for fast closing turn times by developing processes for maximum efficiency.Closed $6M each month, exceeding individual Transaction Coordinator metrics.Recognized as TC Cup Winner Q1 2018/TC MVP 2018 for overall volume and file submission cleanliness and as a key team member for generating referrals through smooth transactions and efficient processes.

Worked with the Account Executives and consulted with clients to provide business solutions and strategy through web advertising on the station's websites for all aspects of digital advertising which resulted in a strong ROI. Designed, sold, and implemented website-run contests, sponsorships, and promotions leading to revenue growth.Created marketing and sales materials specific to each client to support the sales team.Interfaced with third-party partners who provide web products and content for execution of advertising campaigns.

Provided Account Management to a top volume account in the organization, including daily touchpoints, resulting in a promotion to both sell and account manage into 6 different territories in the region. Monitored industry trends and applied product knowledge necessary for successful negotiation, management of sales funnel and closure of sales, providing customer service, and nurturing profitable business relationships.Managed all aspects of customer accounts, including forecasting, business reviews, quotes, pricing, purchase orders and contracts, invoicing, sourcing and procuring product, managing the export process and all related documents, inventory management, and all aspects of product returns/replacements.Maintained all relevant databases, Sharepoint, and CRM to ensure all contract conditions and binding agreements, such as SLAs, were executed and on-time delivery needs were met.Supported the Inside Sales and Customer Success Teams and C-Suite leadership by creating and managing all inventory and sales reports, completed data analysis resulting in data informed budget decisions and prioritization of key accounts.