Erin Peck Email & Phone Number

Resolver empowers users with risk intelligence to help deliver value on a highly customizable corporate security and risk management platform.- Lead development of Dashboard product to supply users with transformative business insights - Built whistleblowing feature that uses groundbreaking 2-way confidential email technology- Developed new process to identify high ROI features to maintain velocity for dev teams, upskill Associate PMs and close the feedback loop with our usersKey features delivered: AutoText, Export Improvements, Webhooks, Email Ingestion, 2-way Anonymous Email, User Management Improvements, Data Warehouse Improvements, Multi-Factor Authentication, Dashboards

Toronto, Ontario, Canada

Roadmunk equips product teams with boardroom ready roadmaps to communicate their product strategy.- Lead revitalization of native Jira integration that included a user study with 45 participants that resulted in multiple user experience and performance improvements- Owned product roadmapping vertical and delivered multiple feature improvements that drove user collaboration, improved performance and increased daily active usageKey Features delivered: Jira integration revamp, Roadmap Favouriting Feature, Performance Improvements, Azure DevOps integration beta

Toronto, Canada Area

- Built escalation process and contributed to daily issue triage with Product Development leadership- Wrote and maintained GraphQL API documentation, supported API integration clients- Successfully maintained CSAT of 95% while resolving an average of 200 cases per week

Toronto, Ontario

Recycle Coach helps municipalities educate their communities on their local Recycling programs.- Successfully retained portfolio of 150 municipal clients