Erin Ware Email & Phone Number

Nashua, NH, US

Manage the operational infrastructure of OD&L. Revamped end-to-end of the onboarding process, procedures, and new hire training to improve employee engagement and reduce turnover. Developed and piloted Leadership University to support growth of current and future organizational leaders. Successfully implemented large scale training supporting mutli-system.

Greater Boston Area

• Work collaboratively with HR and business units to develop an integrated learning & development strategy that develops new employees, leaders and experienced team members in support of the Departments’ mission.
• Lead the Training & Development Unit’s strategic efforts to advance diversity awareness and equity through professional development, training and staff support opportunities such a statewide training, launching a new.
• Mange the development and execution of new learning solutions including teletraining facilitation and capabilities to support the Department, staff and clients while working remotely including transforming a completely.
• Evaluate department training resources to assess their efficacy and impact to make strategic, data informed recommendations for improvements in collaboration with strategic partners internal to the agency, throughout.

Grafton, MA

• Led the execution of organizational strategies to build capability and capacity through the implementation of professional development programming to retain a diverse, skilled and experienced workforce
• Plan, monitor and adjust learning for development of workforce competencies based on agency values and strategic goals.
• Create, design and develop learning solutions based on identified strategies, methodologies, and technologies to meet organizational needs.
• Deliver learning solutions that engage the learner to maximize the learning experience and produce the desired outcomes.
• Oversee the learning management system including delivery of eLearning and matrix for compliance reports.
• Manage the selection and evaluation of state and vendor training personnel.

Developed classroom and online curriculum, tools for surveys, focus groups, and Job Aids. Facilitated the statewide certification training for over 5000 clinicians in less than a year. Analyzed data for year end reports highlighting programmatic outcomes. Approved through UMMS Internal Review Board (IRB) as co-investigator/ coordinator for research.

Worcester, MA

Led staff in the implementation of pilot programming designed to reduce the recidivism of families in the state child protection system who are identified as “at risk” for potential child abuse or neglect. Recruited, hired and managed direct service staff on clinical and administrative issues. Trained on mental health issues, parenting curricular, family.

Worcester, MA

Coordinated grants, program evaluation and with funding sources monitoring service delivery, implementation of program goals and overseeing program accountability

Somerville, MA

Collaborated as part of a mufti-disciplinary team to develop clinical paperwork and processes in accordance with the organization’s mission and Department of Public Health regulations towards a Best Practices model for quality assurance. Teamed in the development of programming model, goals and creating program tools and curriculum. Completed assessments.

Lexington, MA

Hired from an intern position to provide case management and facilitate day treatment groups, including Dialectical Behavioral Therapy, to a chronically mentally ill adult population

Framingham, MA

Created programming as part of the team hired to respond to legislation addressing the prevalence of women coming into the state correctional system in need of detoxification and substance abuse treatment.

Worcester, MA

Provide case management, plan and conduct individual and milieu work for latency age males who survived abuse

Fitchburg, MA

Hired from an intern position to plan and conduct individual and milieu work for pregnant and/or parenting adolescent females.

Certificate Of Public Administration, Public Administration

Master Of Social Work (Msw)