Eric Roberts Email & Phone Number

• Managed and coached Customer Support and Training Team• Assisted in the hiring process for full time and part time customer support positions• Led weekly Customer Care and 1-1 meetings• Managed Instinct Academy, a webinar series for current customers• Coordinated and assisted with scheduling team for on-site and virtual Go-lives• Managed customer education tools and outgoing announcements• Assisted with team building activities• Conference and Trade Show representation• Certified Instinct Science as a Great Place to Work™ for 2021 which led to being ranked #67 in Fortune Best Small Workplaces™ 2021

• Trained (virtual and on-site) hospitals and universities in anticipation of using Instinct Treatment Plan and Instinct EMR.• Lead on-site and virtual installations of Instinct Treatment Plan and Instinct EMR in specialty, emergency, and teaching hospitals across the US and Canada.• Assisted the team in handling support related emails and 24/7 chat support.• Created and managed knowledge base user guides and created over 20 training videos.• Led customer communications including bulk emailing campaigns and in-app user announcements.• Conference and Trade Show representation• Certified Instinct Science as a Great Place to Work™ for 2020

Charlottetown, Pei

Product expert at Timeless Veterinary Systems• Analyze market potential – Research prospective customers and potential profit.• Generate leads, initiate cold calls to prospective customers, follow up, perform pre-sales activities and close deals.• Present online and in-person product demonstrations for prospective customers.• Write concise and effective customer proposals – Prepare sales contracts and presentations.• Company representation at trade show events, conferences, conventions, and partnership meetings to maximize company credibility and profits.• Supervise established client accounts and contact clients regularly to establish effective working relationships.• Handle all support related inquiries, quality assurance testing and customer communication.• Project management experience with successful on-boarding process of over 30 veterinary specialty companies implementing a new management system.

Charlottetown, Prince Edward Island

• Provide animal nursing care to animals in wards ensuring that all prescribed treatments and diagnostic procedures are carried out.• Monitor and report to clinicians on duty any abnormalities in animals during shift.• Teaching and training veterinary students technical skills and animal care.

Vestal, Ny

• Suggesting and implementing new ideas and administrative roles as a planning committee member. • Provide overnight care for critical patients and experience working in emergency settings.• Responsible for client education during patient admissions and discharges.• Reception experience such as scheduling, record keeping, client communication, and client callbacks.• Skilled at using Microsoft office products including Excel, PowerPoint and Word. Familiar with Infinity and Cornerstone in veterinary practice.

Latham, Ny

• Licensed technician duties including IV catheter placement, intubation and prepping for surgery.• Administer and monitor anesthesia during surgical procedures, including orthopedic procedures, advanced dental procedures, and critical patients.• Obtaining blood and urine samples through venipuncture and cystocentesis, respectively.• Taking digital radiographs, performing CPR, obtain thorough patient history, triage patient as necessary, daily protocols, routine laboratory testing including fecal analysis, urinalysis, and blood cytology.• Perform daily-hospitalized treatments, including administering IV and oral medications and monitoring fluid therapy, including CRIs.• Management duties including inventory, ordering and pricing, handling client complaints, and the hiring process.

Delhi, Ny

• Served on the Resident Assistant Training & Selection Committee.• Organized campus-wide Resident Assistant training, and ran training sessions.• Advised current Resident Assistant's on how to be a role-model for the college and aid in them in negative social situations.• Performed all other duties as a Resident Assistant.

Delhi, Ny

• Performed tours of the campus for 2-50 students and family members twice weekly.• Participated in "Meet and Greet's" with prospective students and their family members.• Develop knowledge of campus policies and procedures regarding financial aid and matriculation process.• Represented SUNY Delhi at community events.

Delhi, Ny

•Provided paraprofessional advising for thirty undergraduates each semester while being a resident assistant and enforcing university policies.•Held monthly meetings between residents and faculty.•Developed and implemented monthly educational programs to strengthen community in residence halls.•Created monthly bulletins for current events and educational topics.

Delhi, Ny

• Welcomed incoming Freshman and transfer students to SUNY Delhi.• Led groups of 100-200 students throughout a three-day orientation focusing on academic preparation, diversity training, community building, and alcohol awareness.

Bachelor Of Business Administration (Bba)

Activities and Societies: Phi Beta Kappa, Senior Resident Assistant, Resident Assistant, Student Ambassador, Orientation Leader, Student.

Associate Of Arts And Sciences (A.A.S.), Veterinary Sciences/Veterinary Clinical Sciences, General