Esha Shah Email and Phone Number
A dynamic and results-driven Project Manager with over 10 years of experience in leading high-impact charity projects, delivering creative solutions, and driving organisational change across diverse teams. Passionate about creating meaningful social impact, I have successfully designed and implemented a wide range of community-focused initiatives, improving outcomes for vulnerable individuals with complex needs. Skilled in liaising with key internal and external stakeholders, including funders, volunteers, community groups, and government bodies, I strive to be a resourceful and collaborative leader with a proven ability to motivate and manage teams, fostering an environment of innovation and collective achievement.My background includes a proven track record of delivering projects that foster social change, community engagement, and sustainable development with service user led co-production at its forefront. With expertise in managing cross-functional teams, resource mobilisation, and stakeholder relationships; I have consistently achieved goals related to service delivery, advocacy and key performance indicators and am quick to adapt to changing environments and new challenges, with a strategic approach to overcoming obstacles and delivering results under tight deadlines.- Boosted employee engagement and satisfaction to 76% through the development of targeted initiatives aimed at improving workplace culture and communication.- Proposed and implemented a new client pathway through the Steps into Work Employability program, significantly reducing waiting lists and improving service access by 27%- Remodelled and scaled a community-based volunteer service, creating capacity to meet increasing demand- Established a groundbreaking NHS partnership, addressing social care gaps and reducing hospital readmission rates through collaborative efforts.- Coordinated a comprehensive Hospice-Wide Volunteer Induction Program, onboarding over 100 clinical volunteers to support patient care services.- Launched an internal champion initiative, empowering staff to leverage organizational expertise- Secured over £300k in fundraising to sustain and expand services, enabling the organization to better meet the diverse needs of its user base.- Drove service growth, achieving a 71% increase in users and 50% growth in human resources through strategic planning and execution.
Age Uk
View- Website:
- ageuk.org.uk
- Employees:
- 3633
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Service Development And Improvement AdvisorAge UkLondon, England, Gb
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Continuous Improvement ManagerUcl Dec 2023 - PresentLondon Area, United Kingdom- Contributed to an Institution wide programme aimed at improving Education Administration- Collaborated with stakeholders to understand data requirements- Created surveys, semi structured discussions and facilitated focus groups to elicit useful insights- Analysed both qualitative and qualitative data to inform business case design- Managed DMAIC projects for complex end to end process improvement- Developed and facilitated workshops on continuous improvement deliverables- Delivered Continuous Improvement training for the wider UCL community- Collaborated on developing a framework and repository of tools/techniques for Service Excellence -
Quality Improvement AdvisorSouth London And Maudsley Nhs Foundation Trust Nov 2022 - Dec 2023London, England, United Kingdom• Coached and engaged frontline teams to develop a Quality Improvement mindset• Supported frontline teams to embed Lean and/or QI tools and processes within daily operations• Proactively built relationships across clinical teams and leadership to progress QI initiatives • Facilitated problem solving using A3 methodology and data to inform change ideas• Worked with leadership to identify priority areas for improvement using data and insight• Shared successes, challenges and learning regularly through internal governance structures• Actively championed service user and carer involvement in all QI projects -
Quality Improvement CoachCentral And North West London Nhs Foundation Trust Apr 2021 - Nov 2022London, England, United Kingdom• Delivered monthly training sessions & forums to build organisational capacity and capability in QI• Provided regular coaching, knowledge and support to teams through use of QI tools and frameworks • Engaged the workforce, service users and carers in the process and value of QI for their service • Actively contributed to the development and execution of a trust wide QI programme • Developed a comprehensive communication plan to target a range of internal & external stakeholders• Empowered teams to share their success across the trust through posters and storytelling techniques• Facilitated QI projects to systemically embed successful change ideas and ensure sustainable improvements -
Senior Employment Specialist (Mental Health) & Employee Engagement LeadTwining Enterprise Mar 2018 - Apr 2021London, United KingdomSenior Employment Specialist• Supported clients with a range of employment related interventions using the IPS model for Mental Health • Assisted clients with Employment, Education & Training through CV, Interview prep & Job Hunting strategies • Coached clients through a range of issues, building their confidence and providing emotional support• Fostered valuable partnerships with a range of local organisations & training providers to meet client needs• Worked closely with referral partners such as DWP and NHS to identify hidden and hard-to-reach clients • Built relationships with local employers, attending Job fairs and sourcing new job opportunities• Exceeded employment & training related targets and other KPI’s by appx 10% each year• Established client in work support requirements and maintained regular contact for a smooth transition• Mentoring other employment specialists; sharing best practice and advising on specific challengesEmployee Engagement Lead• Represented employee’s views and concerns and facilitated developments to improve employee experience• Proposed and initiated innovative measures to facilitate a positive work culture and enhance productivity • Developed and analysed results from Employee surveys to make suitable recommendations• Coordinated a range of Employee Events; to support socialising within fun and relaxing environments • Facilitated regular consultation forums to encourage peer support & gain insight on a range of developments• Launched the Token of Appreciation (TOA) initiative; recognising and valuing staff across the organisation• Actively encouraged anonymous means of engagement through a Suggestion Box system• Supported the development of a Virtual E-Café platform to support informal means of connecting• Championed the development of wellbeing initiatives such as Wellbeing days & Mindfulness sessions -
Community Support & Clinical Volunteer Development Coordinator (End Of Life)St Luke'S Hospice (Harrow & Brent) Apr 2016 - Mar 2018Involved with coordinating & creating a range of support systems to enable community based volunteers to provide effective, holistic and tailored support to patients and their carers at End of Life. Directly managing a team of 20 volunteers, I was also responsible for developing resources to support the wider patient facing volunteers within their roles across the hospice. Key achievements include:Community Support Volunteer Coordinator •Facilitated the allocation of volunteers and scheduling of home visits•Remodeled & developed the service to support expansion and capacity •Built the relevant systems, protocols & literature to support service coordination•Supervised volunteers, provide guidance and support in all areas of their role•Proposed & executed a business plan to address prevalent service gaps and issues•Consulted & proactively involved volunteers on all areas of the service development•Designed marketing literature and supplementary project material to aid user engagement•Engaged the wider hospice, raising awareness and developing effective referral systems•Implemented a successful recruitment campaign leading to 70% rise in volunteer capacityClinical Volunteer Development Coordinator•Supported team leaders to build volunteer capacity in patient facing roles•Reviewed & standardised the volunteer recruitment pack and procedure•Designed & facilitated a hospice wide clinical volunteer induction programme•Developed partnerships in order to support volunteer capacity and management•Explored volunteer impact and showcased best practice within internal/external networks•Maintained positive volunteer relations & champion volunteer involvement across the organisation -
Older Carers Project Manager (Elderly)Harrow Carers Jan 2010 - Apr 2016Harrow, United KingdomLeading a team of 4 staff and 6 volunteers, I was primarily responsible for the effective and timely delivery of multiple initiatives tailored to meet the needs of service users, secure positive outcomes and long term community impact. The role involved raising service profile, facilitating community partnerships, managing stakeholders, creating sustainability and developing the service provision in response to evolving needs. Key Achievements include:• Managed a service demonstrating widespread community impact; reaching over 400 users p/a• Facilitated various initiatives to address access barriers, increasing engagement levels by 30% • Secured over £300k fundraising grant to sustain & develop the service in light of diverse, evolving user needs• Development of a sustainable volunteer-led community programme of IT courses• Established a NHS partnership; bridging service gaps & reducing readmission rates• Streamlined & revamped organisational processes to aid efficiency whilst maintaining quality• Engaged 20% of hard-to-reach communities through a multi-media marketing strategy• Successfully initiated, developed and managed multiple innovative projects (see projects below)• Strategically developed a service to include 71% rise in active users and 50% growth in staff resource over 6 years
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Community Inclusion Support Worker (Mental Health)Umbrella Dec 2008 - Jan 2010Managing a high caseload of clients ranging from mild-moderate needs within the community, I demonstrated sound knowledge of recovery principles, practices and their application to a variety of complex cases. Working independently; I was able to empower vulnerable individuals and facilitate progress within their relevant areas of need whilst proactive engagement with multi-agency professionals across Social, Health and Voluntary sectors ensured holistic and comprehensive support packages. Key Achievements include:• Empowered vulnerable individuals; facilitating independence in the community• Actively engaged in multi-agency work in relation to the service users’ identified needs• Conducted holistic assessments in an approved and standardised manner • Developed a comprehensive resource of community services to facilitate holistic plans• Implemented & monitored progress in relation to service user needs• Regularly reviewed support needs and risk assessments, highlighting and addressing issues• Developed therapeutic relationships with service users, ensuring a high level of engagement • Became a valued team member, actively supporting colleagues and service development
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Youth Club Worker (Learning Disabilities)Harrow Mencap Sep 2006 - Dec 2008London, United KingdomWorking within a dynamic Youth Club, I was responsible for the welfare and stimulation of its users through a variety of initiatives. Effectively engaging with other team members was crucial to ensure an integrated and consistent approach as was the ability to think on your feet during unexpected and challenging situations.Starting off as a volunteer, I was soon offered a paid position within a year and became involved with a range of initiatives from outings to residential weeks away. Key Achievements include:• Positively engaged with children/adults from a range of backgrounds with Learning Disabilities• Supported service users as they engaged in a variety of enriching & empowering activities• Creatively stimulated and maintained the interest and participation of service users • Planned and executed activities in line with Health & Safety & other protocols • Demonstrated adaptability to a wide range of challenging situations & behaviours• Actively reviewed & developed the structure & execution in response to evolving needs
Esha Shah Education Details
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Upper Second Class Honours -
Distinction
Frequently Asked Questions about Esha Shah
What company does Esha Shah work for?
Esha Shah works for Age Uk
What is Esha Shah's role at the current company?
Esha Shah's current role is Service Development and Improvement Advisor.
What schools did Esha Shah attend?
Esha Shah attended King's College London, University Of West London.
Who are Esha Shah's colleagues?
Esha Shah's colleagues are Giacinto Agostini, Jared Willis, Pauline Howe, Md.parvej Khen, Amber M, Tracey Fitzgerald Rothery, Sally Shingles.
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