Eric Short Email and Phone Number
Eric Short work email
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Eric Short personal email
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Eric Short phone numbers
I work well in high-stress environment with strong time management skills and welcome challenges head-on with determination and creativity.--SPECIALTIES----------> "Geek" with excellence in interpersonal skills and a commitment to providing the best client experience that I can offer by going above and beyond expectations. > Strong knowledge in Windows Operating Systems, Desktop Applications and Active Directory.> Proficient in diagnosing and repairing hardware related issues in computers.> Ten plus year experience in troubleshooting and resolving software related issues such as corruptions, drivers, viruses and spyware. > Training and motivating team members and building a strong work culture.> IT Hardware procurement, management, billing, and agreements. > Managing and maintain Helpdesk standards while scheduling and maintaining projects, vendor interaction and providing open communication between teams. --PLATFORM EXPERIENCE----------> Operating System: Windows XP, Vista, 7, 8, 10,> Operating System: Mac iOS X, Snow Leopard, Lion, Mojave> Operating System: Citrix Environment> Operating System: Android, Mobile iOS> E-mail: Microsoft Outlook, Microsoft Exchange 2003, 2010, 2016, Lotus Notes 8.5 & 9.0> Office: Microsoft Office (Mac and Windows), OpenOffice, LibreOffice>Applications: Worked with Aprima, Cerner, Centricity, Adage>Asset Management: Kaseya, Matrix42, Asset Manager, Sharepoint, SCCM, Netsuite
Dentsu
View- Website:
- bit.ly/3lDa6Ff
- Employees:
- 18235
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It Manager - Technology Operations AmericaDentsuNew Baltimore, Mi, Us
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It Manager - Technology Operations AmericaDentsu Jan 2020 - PresentSouthfield, Michigan, United StatesDentsu acquired Merkle Inc.>Manage and improve my team, create processes using ITIL standards>Seek training for the team to fill in knowledge gaps and create tasks for learning opprotunities>Work with other managers and peers to move forward on corporate actions>Use metrics to understand how the team is performing and make adjustments to improve service delivery>Build team culture and create individual goals and opprotunities for each employee>Work with vendors on collaborating application migration>Build reports for C-Level management on end user support metrics>Train and build careers of team. 1 on 1 reviews and support for growth -
It Support Team LeadMerkle Jun 2017 - Jan 2020Southfield, MichiganProvide advanced (Tier 2 - Tier 3) direct support to end-users as well as manage day to day Helpdesk operations of a multi-site organization which include but not limited to: scheduling, managing projects/tasks, purchasing requests, vendor interaction, maintain internal communication channels between teams, main escalation path, delivery of quality technical support service to end-users, resource allocation, manage team and evaluate performance, provide weekly reports on Helpdesk productivity, provide other teams with resources to effectively/efficiently complete their tasks, and assist in team training and team member improvement.>Assign and keep progress of projects to team>Assign and maintain company cell phone plan for end-users>Maintain O365 user accounts, Lync (Skype for business), AD, OpenLDAP, Windows imaging servers, etc.>Manage vendor contracts and purchasing request for IT hardware.>Assist in creating yearly budgets for department and keeping open communication with CFO. >Provide 1 on 1 feedback with team on weekly basis and set goals for improvements and training. -
Information Technology; Telecommunications SpecialistFlint Group Jan 2016 - May 2017Plymouth, Mi> Manage and deploy cell phones to 600+ users> Audit cell phone plans and monitor data usage rates> Assist users with MDM solutions and cell phone issues> Distribute and maintain the MDM solution> Purchasing and ordering of technology assets, including laptops, desktops, phones, headsets, mice, etc.> Receiving of new laptop/desktop assets, enter into system, assign to users and inventory and track process> Distribute assignments to Desktop Solution specialist for laptop/desktop builds and monitor process> Assist with POTS system and assign VOIP numbers via Cisco Management -
Information Technology; Desktop Solutions SpecialistFlint Group Dec 2014 - Jan 2016Plymouth, Mi
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System AdministratorUs Medical Management Dec 2013 - Oct 2014Troy, MiProvide support and technical assistance to end-users, including visiting physicians, within the company, in a professional manner, that includes issues with computers, tablets, phones, networking and Microsoft Exchange issues. -
Information Technology; Desktop Solutions SpecialistFlint Group May 2012 - Nov 2013Plymouth, Mi> Provide support and technical assistance to end-users within the company. > Troubleshoot technical issues and perform repairs on user computers.> Meet and exceed set expectations for computer system refresh plan. > Maintain professional communication and updates with end-users.> Create and streamline new and old procedures for all desktop support employees.> Meet and exceed set expectations for turn around time on computer repairs and communication with end-users.
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Geek Squad SeniorBest Buy Nov 2003 - May 2012Utica, Michigan> Assist clients with computer needs while providing them solutions for any products in the store. > Help clients make purchases that are right for them and their needs.> Provide an exceptional client experience.> Establish the Geek Squad and Best Buy brand.> Plan and execute on business initiatives and growth plan strategies.> Troubleshoot complicated technical issues and perform repairs.> Create and meet expected turn time quotes for client repairs. > Manage and maintain clear and precise paperwork standards for team.> Handle client frustrations while maintaining loyal customer base. > Train current and new employees on proper procedures and expectations.
Eric Short Skills
Eric Short Education Details
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Baker College Of Auburn HillsAccounting -
Baker College Of Auburn HillsWeb Development
Frequently Asked Questions about Eric Short
What company does Eric Short work for?
Eric Short works for Dentsu
What is Eric Short's role at the current company?
Eric Short's current role is IT Manager - Technology Operations America.
What is Eric Short's email address?
Eric Short's email address is ee****@****ail.com
What is Eric Short's direct phone number?
Eric Short's direct phone number is +158653*****
What schools did Eric Short attend?
Eric Short attended Baker College Of Auburn Hills, Baker College Of Auburn Hills.
What are some of Eric Short's interests?
Eric Short has interest in Stocks, Building Computers, Financial Planning.
What skills is Eric Short known for?
Eric Short has skills like Troubleshooting, Inventory Management, Customer Service, Customer Satisfaction, Mac Os X, Windows 7, Technical Support, Sales, Retail, Microsoft Office, Active Directory, Computer Repair.
Not the Eric Short you were looking for?
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Eric Short
Director Of Communications & Marketing At The Salvation Army, Kentucky & Tennessee DivisionLouisville Metropolitan Area5yahoo.com, sullivan.edu, timewarnercable.com, icloud.com, sullivan.edu4 +150238XXXXX
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Eric Short
Columbus, Oh9cardinalhealth.com, gmail.com, cardinalhealth.ca, sbcglobal.net, hotmail.com, hotmail.com, voyager.net, aol.com, hotmail.com -
Eric Short
Savannah, Ga -
3randstadusa.com, gmail.com, uproarpr.com2 +177377XXXXX
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