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Eslam Rizk Email & Phone Number
Senior Collaboration and Contact Center Engineer
at
SolarWinds
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Collaboration and Contact Center Engineer
Location
Brno, South Moravia, Czech Republic
Company size
Who is Eslam Rizk? Overview
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Quick answer
Eslam Rizk is listed as Senior Collaboration and Contact Center Engineer at SolarWinds, a with 2799 employees, based in Brno, South Moravia, Czech Republic. AeroLeads shows a matched LinkedIn profile for Eslam Rizk.
Eslam Rizk previously worked as Senior Collaboration & Contact Center Engineer at Solarwinds and Advanced IP Telephony Support Engineer - Tier 2 at At&T. Eslam Rizk holds Bachelor Of Engineering (B.Eng.), Electrical, Electronics And Communications Engineering, Good from Faculty Of Engineering Tanta University.
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SolarWinds
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Profile bio
About Eslam Rizk
• Provide design, implementation, support for distributed Cisco UC Solutions.• Responsibilities also include site assessments and preparation through deployments and cut overs.• Providing technical support , reviewing and ensuring pre-deployment site surveys are complete and meet all customer requirements• Support Customers in Collaboration solutions projects on site and remotely • Technical Pre-Sales tasks include assisting in development of Bills of Material and UC Product Placement• In depth understanding of SIP, H.323, SCCP and MGCP Protocols with Strong knowledge of Cisco Unified Communications products including Cisco Unified CME, Unified Communications Manager, Unified Contact Center Express, Unity Connection, IM Presence • Installation, Configuration, Managing and Troubleshooting in PSTN Gateways ( H.323 , MGCP ) , SRST , Analog Gateway , CUBE routers• Installation and Configuring Cisco Expressway solution for Mobile remote access • Good Cisco UCCX scripting experience with Understanding of Call Center Requirements and needs• Installation and administration of Cisco Workforce Optimization for Recording and Quality management.• Good knowledge about Virtualization Concept and VMware vSphere Solutions and Infrastructure of vSphere Environment such as ESXi Hypervisor, Virtual Networking, vCenter and others.
Current workplace
Eslam Rizk's current company
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Solarwinds
8 roles
Eslam Rizk work experience
A career timeline built from the work history available for this profile.
Senior Collaboration & Contact Center Engineer
Current
Jan 2022 - Present
Advanced Ip Telephony Support Engineer - Tier 2
Work with telecommunications and network team to maintain Cisco Unified Communications systems including but not limited to CUCM,CUC,IM&P, UCCX, Finesse, Jabber, Expressway, etc.Troubleshoot Cisco Networks to diagnose root cause and resolve telephony issues.Perform operational and administration tasks and configuration changes. Recommend operational enhancementsPerform operational and administration tasks and configuration changes. Recommend operational enhancements
May 2019 - Jan 2022
Collaboration/Ucce Engineer
Project team member involved in the design and deployment of full-life cycle Cisco contact center project integrations including call center workflows.Administration, troubleshooting and support experience in Cisco Collaboration solutions onsite and remotelyDeployment and maintenance of Cisco Contact center and IP telephony networks which includes installation and configuration of UCCE,CVP, CUCM, Voice Gateway, Unity ConnectionProvide consistent and frequent project status updates and project issues to assigned Project Manager
Oct 2017 - Apr 2019
Voice And Unified Communications Engineer
Quadratech For Information Technology
Provide design, implementation, support for distributed Cisco UC Solutions .Responsibilities also include site assessments and preparation through deployments and cut overs. providing technical support to internal project managers, reviewing and ensuring pre-deployment site surveys are complete and meet all customer requirementsTechnical Pre-Sales tasks include assisting in development of Bills of Material and UC Product Placement
Aug 2015 - Sep 2017
Voice And Data Convergence Engineer
Voice and Data Network Engineer to maintain and install ”Configuration" Voice and Data Solutions of all Telecom Technologies Brands Partner .Support Cutomers in Avaya Voice Solutions and Perform troubleshoot on all voice services for all LAN and hardware modules and configure appropriate communication media modules
Feb 2015 - Aug 2015
Voice Network Engineer
Nubar Trading Organization
Prepare design specification plans and Develop architecture plans for voice services.Experience in IP and PBX Communication servers Ericsson-LG IPecs SBG-1000 , MG-100 and MG-300Perform troubleshoot on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules.
Mar 2014 - Feb 2015
Technical Support Specialist
Help Customers to solve their technical issues with internet service products by phone, and replying their questions about TE Data Services
Feb 2013 - Aug 2013
Team & coworkers
Colleagues at SolarWinds
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P(
Pasqualino (Pat) Petillo
Colleague at SolarwindsNew York, United States
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MS
Matthew Sweitzer
Colleague at SolarwindsAustin, Texas, United States
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BR
Burnett Ramirez
Colleague at SolarwindsAustin, Texas Metropolitan Area, United States
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LS
Luka Shekelashvili
Colleague at SolarwindsTbilisi, Georgia
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KD
Katherine Dyriw-O'Keeffe
Colleague at SolarwindsIreland
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TB
Taha Burak Öztürk
Colleague at SolarwindsAnkara, Türkiye, Turkey
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AH
Arthur Hood
Colleague at SolarwindsBoulder, Colorado, United States
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TR
Tannia Rodriguez
Colleague at SolarwindsAustin, Texas, United States
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JM
Justine Mae Bulatao
Colleague at SolarwindsMetro Manila, National Capital Region, Philippines
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AT
Alessandra Tundo
Colleague at SolarwindsCanada
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Pasqualino (Pat) Petillo
Colleague at SolarwindsNew York, United States
View →
MS
Matthew Sweitzer
Colleague at SolarwindsAustin, Texas, United States
View →
BR
Burnett Ramirez
Colleague at SolarwindsAustin, Texas Metropolitan Area, United States
View →
LS
Luka Shekelashvili
Colleague at SolarwindsTbilisi, Georgia
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KD
Katherine Dyriw-O'Keeffe
Colleague at SolarwindsIreland
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TB
Taha Burak Öztürk
Colleague at SolarwindsAnkara, Türkiye, Turkey
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AH
Arthur Hood
Colleague at SolarwindsBoulder, Colorado, United States
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TR
Tannia Rodriguez
Colleague at SolarwindsAustin, Texas, United States
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JM
Justine Mae Bulatao
Colleague at SolarwindsMetro Manila, National Capital Region, Philippines
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AT
Alessandra Tundo
Colleague at SolarwindsCanada
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1 education record
Eslam Rizk education
-
Faculty Of Engineering Tanta University
FAQ
Frequently asked questions about Eslam Rizk
Quick answers generated from the profile data available on this page.
What company does Eslam Rizk work for?
Eslam Rizk works for SolarWinds.
What is Eslam Rizk's role at SolarWinds?
Eslam Rizk is listed as Senior Collaboration and Contact Center Engineer at SolarWinds.
Where is Eslam Rizk based?
Eslam Rizk is based in Brno, South Moravia, Czech Republic while working with SolarWinds.
What companies has Eslam Rizk worked for?
Eslam Rizk has worked for Solarwinds, At&T, Ist Networks, Quadratech For Information Technology, and Telecom Technologies.
Who are Eslam Rizk's colleagues at SolarWinds?
Eslam Rizk's colleagues at SolarWinds include Pasqualino (Pat) Petillo, Matthew Sweitzer, Burnett Ramirez, Luka Shekelashvili, and Katherine Dyriw-O'Keeffe.
How can I contact Eslam Rizk?
You can use AeroLeads to view verified contact signals for Eslam Rizk at SolarWinds, including work email, phone, and LinkedIn data when available.
What schools did Eslam Rizk attend?
Eslam Rizk holds Bachelor Of Engineering (B.Eng.), Electrical, Electronics And Communications Engineering, Good from Faculty Of Engineering Tanta University.
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