Essence Johnson Email & Phone Number

Dallas-Fort Worth Metroplex

Euless, Texas, United States

•Orchestrated customized user-centric interactions, leveraging active listening skills to discern and address customer preferences, resulting in a 20% increase in beverage sales and a 15% boost in overall customer satisfaction scores.•Crafted engaging visual presentations for promotional events, employing design principles to capture audience attention, resulting in a 30% rise in event participation and positive feedback.•Analyzed and restructured menu layouts, applying information architecture concepts, leading to a 40% increase in high-margin item orders and simplifying customer decision-making processes.•Established and maintained inventory systems, implementing intuitive categorization and labeling methods, resulting in a 30% reduction in inventory discrepancies and ensuring seamless access to necessary resources for both staff and customers.

Arlington, Texas, United States

•Developed and implemented comprehensive training programs, cultivating a customer-centric service culture that resulted in a 25% increase in positive customer feedback and a 20% boost in employee retention.•Oversaw budgetary allocations, applying cost-effective strategies that led to a 15% decrease in operational expenses while maintaining high-quality service standards.Implemented quality assurance protocols, ensuring compliance with health and safety regulations, resulting in a 40% reduction in health code violations and elevating the restaurant's reputation for cleanliness and hygiene.•Managed a diverse team, utilizing conflict resolution and motivational strategies to drive a 25% increase in team productivity and cohesion, enhancing overall service delivery.

Irving, Texas, United States

•Streamlined guest check-in and check-out procedures, implementing a user-friendly interface that reduced processing time by 20%, ensuring a seamless and efficient arrival and departure experience.•Responded to guest inquiries and issues, employing active listening and problem-solving skills, resulting in a 25% increase in positive guest feedback and a 15% decrease in recurring concerns.•Managed reservations and room assignments, optimizing occupancy rates and room utilization, contributing to a 10% increase in room revenue and a 20% reduction in booking errors.•Collaborated with housekeeping and maintenance teams, coordinating room readiness efforts, ensuring a 30% decrease in guest-reported maintenance issues and an enhancement in overall guest satisfaction.