Essence Johnson Email and Phone Number
Embarking on a transformative journey in UX/UI design through the Google UX/UI Design Professional Certificate, I'm mastering the technical intricacies of user research, wireframing, prototyping, and usability testing. This technical foundation, coupled with my unbridled passion for creating seamless digital experiences, propels me toward the vanguard of design innovation.My diverse career journey, from tending bar at Outback Steakhouse to orchestrating operational excellence as a Senior Manager and greeting guests as a Front Desk Representative at Home2 Suites, has honed my communication, problem-solving, and customer-centric mindset. These transferable skills seamlessly translate into the world of UX/UI design, where crafting narratives and user interactions are an art form.Eager to contribute this unique blend of skills to a dynamic design team, I invite you to connect for visionary collaborations. Let's redefine what's possible in UX/UI design and shape the future of user experiences together. Whether you're looking for a thoughtful partner, an innovative visionary, a friendly collaborator, or a polished professional, I'm ready to bring creativity and expertise to your projects. Let's connect and build meaningful relationships in the ever-evolving world of design.
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Customer Service RepresentativeUline Aug 2024 - PresentDallas-Fort Worth Metroplex
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BartenderOutback Steakhouse Feb 2023 - PresentEuless, Texas, United States•Orchestrated customized user-centric interactions, leveraging active listening skills to discern and address customer preferences, resulting in a 20% increase in beverage sales and a 15% boost in overall customer satisfaction scores.•Crafted engaging visual presentations for promotional events, employing design principles to capture audience attention, resulting in a 30% rise in event participation and positive feedback.•Analyzed and restructured menu layouts, applying information architecture concepts, leading to a 40% increase in high-margin item orders and simplifying customer decision-making processes.•Established and maintained inventory systems, implementing intuitive categorization and labeling methods, resulting in a 30% reduction in inventory discrepancies and ensuring seamless access to necessary resources for both staff and customers. -
Senior ManagerOutback Steakhouse Mar 2017 - Feb 2023Arlington, Texas, United States•Developed and implemented comprehensive training programs, cultivating a customer-centric service culture that resulted in a 25% increase in positive customer feedback and a 20% boost in employee retention.•Oversaw budgetary allocations, applying cost-effective strategies that led to a 15% decrease in operational expenses while maintaining high-quality service standards.Implemented quality assurance protocols, ensuring compliance with health and safety regulations, resulting in a 40% reduction in health code violations and elevating the restaurant's reputation for cleanliness and hygiene.•Managed a diverse team, utilizing conflict resolution and motivational strategies to drive a 25% increase in team productivity and cohesion, enhancing overall service delivery.
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Front Desk RepresentativeHome2 Suites By Hilton Aug 2014 - Mar 2017Irving, Texas, United States•Streamlined guest check-in and check-out procedures, implementing a user-friendly interface that reduced processing time by 20%, ensuring a seamless and efficient arrival and departure experience.•Responded to guest inquiries and issues, employing active listening and problem-solving skills, resulting in a 25% increase in positive guest feedback and a 15% decrease in recurring concerns.•Managed reservations and room assignments, optimizing occupancy rates and room utilization, contributing to a 10% increase in room revenue and a 20% reduction in booking errors.•Collaborated with housekeeping and maintenance teams, coordinating room readiness efforts, ensuring a 30% decrease in guest-reported maintenance issues and an enhancement in overall guest satisfaction.
Essence Johnson Education Details
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Music Teacher Education
Frequently Asked Questions about Essence Johnson
What company does Essence Johnson work for?
Essence Johnson works for Uline
What is Essence Johnson's role at the current company?
Essence Johnson's current role is Visionary in UX/UI Design | Google UX/UI Design Professional Certificate Holder | Proficient in User Research, Wireframing, Prototyping, and Usability Testing | Shaping the Future of Digital Experiences.
What schools did Essence Johnson attend?
Essence Johnson attended Stephen F. Austin State University.
Who are Essence Johnson's colleagues?
Essence Johnson's colleagues are Layton Mullinix, Thomas Phillips, Dawn Mcclary, Luis Roman Castrejon, Amy Barrett, Linda Schuman, Errol Gusman.
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Essence Johnson
Charlotte, Nc2cenfedcu.org, trialmgt.com -
Essence Johnson
Mechanical Engineering Technology Student | Asme Executive Board Member | Division 1 AthleteTerre Haute, In -
Essence Johnson
Community Impact Leadervice President Operations At Intellectual Concepts, Llcboard Vice Chair, E2I2Chair, Cobb County Democratic CommitteeAtlanta, Ga1intellectualconcepts.net -
3aol.com, aol.com, rice.edu -
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