Senior Manager Of Customer Service
Current
May 2015 - Present
AeroLeads people directory · profile
Thomas Kouroukis Email & Phone Number
Senior Manager of Customer Service
at
Uline
2 work emails found
@loyalty.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager of Customer Service
Location
Ontario, Canada
Company size
Who is Thomas Kouroukis? Overview
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Quick answer
Thomas Kouroukis is listed as Senior Manager of Customer Service at Uline, a with 4201 employees, based in Ontario, Canada. AeroLeads shows a work email signal at loyalty.com and a matched LinkedIn profile for Thomas Kouroukis.
Thomas Kouroukis previously worked as Associate Director, Customer Care Operations at Loyaltyone and Associate Director, Customer Care Planning and Analysis at Loyaltyone. Thomas Kouroukis holds Hon Ba, Environ. Sci/Pol. Sci from University Of Toronto.
Company email context
Email format at Uline
This section adds company-level context without repeating Thomas Kouroukis's masked contact details.
{first_initial}{last}@loyalty.com
89% confidence
AeroLeads found 2 current-domain work email signals for Thomas Kouroukis. Compare company email patterns before reaching out.
Profile bio
About Thomas Kouroukis
Experienced Contact Centre Senior Leader with a passion for driving improvements and results in 3 key areas of service delivery :- Customer Service and Satisfaction- Financial Management, Analytics and Process Effectiveness- Associate Development, Team Leadership and Coaching
Listed skills include Team Leadership, Crm, Leadership, Call Centers, and 18 others.
Current workplace
Thomas Kouroukis's current company
Company context helps verify the profile and gives searchers a useful next step.
Uline
6 roles · 33 years
Thomas Kouroukis work experience
A career timeline built from the work history available for this profile.
Associate Director, Customer Care Operations
Accountable for the performance of over 250 associates in the Contact Centre which included revenue, expense and customer service delivery.Accomplishments Included :- delivery of enhanced customer experience model for Top Tier customers with a focus on emotional connections and a drive for resolution - improved P&L performance for respective teams through financial analysis, statistical process control and effective coaching
Apr 2012 - Jan 2015
Associate Director, Customer Care Planning And Analysis
Accountable for the Revenue, Expense and Volume Forecasts for the Contact Centre. In addition, provided business case support, as well as managed all aspects of reporting and analytics to effectively support the operations teams in achieving financial and operational targets.Accomplishments Included :- launch of speech analytics tool and an organizational Call Listening Team. Thus drove insights which led to significant organizational improvements in process and service delivery - prepared quarterly Revenue and Expense forecasts and presented them to C-Suite executives which drove awareness and helped in decision making at the organizational level- led strategic planning initiatives which drove significant improvements in both Financial and Customer Service delivery metrics
Jan 2008 - Mar 2012
Senior Manager, Customer Care Planning & Analysis
Accountable for forecasting, reporting and analytics for the Contact Centre
2002 - 2008
~6 yrs
Senior Analyst, Lead Representative, Customer Care Specialist
Accountabilities included:- Analysis and forecasting of Call Centre Metrics- Managing Call Volume and Service Levels- Delivering great Customer Service to AirMiles collectors
1996 - 2002
~6 yrs
Operations Supervisor
Accountable for the general operations of the facility
1994 - 1996
~2 yrs
Team & coworkers
Colleagues at Uline
Other employees you can reach at uline.com. View company contacts for 4201 employees →
GI
Georgette Ingram
Colleague at UlineDallas-Fort Worth Metroplex, United States
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NM
Nicolas Madland
Colleague at UlineSpring Valley, Wisconsin, United States
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TP
Thomas Phillips
Colleague at UlineReno, Nevada, United States
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TB
Terry Brisco
Colleague at UlineTwin Lakes, Wisconsin, United States
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JB
James Burns Jr
Colleague at UlinePleasant Prairie, Wisconsin, United States
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NB
Nhorch Bin
Colleague at UlineAuburn, Washington, United States
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DS
Doug Swift
Colleague at UlineKenosha, Wisconsin, United States
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EW
Erin Whitford
Colleague at UlineSt Paul, Minnesota, United States
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AK
Andy Kollin
Colleague at UlineDetroit Metropolitan Area, United States
View →
MD
Michelle Dollahite
Colleague at UlineKenosha, Wisconsin, United States
View →
Georgette Ingram
Colleague at UlineDallas-Fort Worth Metroplex, United States
View →
NM
Nicolas Madland
Colleague at UlineSpring Valley, Wisconsin, United States
View →
TP
Thomas Phillips
Colleague at UlineReno, Nevada, United States
View →
TB
Terry Brisco
Colleague at UlineTwin Lakes, Wisconsin, United States
View →
JB
James Burns Jr
Colleague at UlinePleasant Prairie, Wisconsin, United States
View →
NB
Nhorch Bin
Colleague at UlineAuburn, Washington, United States
View →
DS
Doug Swift
Colleague at UlineKenosha, Wisconsin, United States
View →
EW
Erin Whitford
Colleague at UlineSt Paul, Minnesota, United States
View →
AK
Andy Kollin
Colleague at UlineDetroit Metropolitan Area, United States
View →
MD
Michelle Dollahite
Colleague at UlineKenosha, Wisconsin, United States
View →
3 education records
Thomas Kouroukis education
Hon Ba, Environ. Sci/Pol. Sci
Lean Operational Excellence For Service Organizations
Project Management Fundamentals
FAQ
Frequently asked questions about Thomas Kouroukis
Quick answers generated from the profile data available on this page.
What company does Thomas Kouroukis work for?
Thomas Kouroukis works for Uline.
What is Thomas Kouroukis's role at Uline?
Thomas Kouroukis is listed as Senior Manager of Customer Service at Uline.
What is Thomas Kouroukis's email address?
AeroLeads has found 2 work email signals at @loyalty.com for Thomas Kouroukis at Uline.
Where is Thomas Kouroukis based?
Thomas Kouroukis is based in Ontario, Canada while working with Uline.
What companies has Thomas Kouroukis worked for?
Thomas Kouroukis has worked for Uline, Loyaltyone, and University Settlement Toronto.
Who are Thomas Kouroukis's colleagues at Uline?
Thomas Kouroukis's colleagues at Uline include Georgette Ingram, Nicolas Madland, Thomas Phillips, Terry Brisco, and James Burns Jr.
How can I contact Thomas Kouroukis?
You can use AeroLeads to view verified contact signals for Thomas Kouroukis at Uline, including work email, phone, and LinkedIn data when available.
What schools did Thomas Kouroukis attend?
Thomas Kouroukis holds Hon Ba, Environ. Sci/Pol. Sci from University Of Toronto.
What skills is Thomas Kouroukis known for?
Thomas Kouroukis is listed with skills including Team Leadership, Crm, Leadership, Call Centers, Customer Experience, Process Improvement, Vendor Management, and Change Management.
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