Ester Ford Email and Phone Number

Senior technical project manager at a large investment firm managing security findings and issues to resolution.

- Program and/or Project Manager for various server migration projects, both IBM internal (IBM Big Green Project) and external client accounts.- Senior Project Manager for IBM SmartCloud Enterprise+ proof of concept.- Business Area Manager for the WW Technical Deployment Release Team for the Siebel Program for IBM internal worldwide.- Technical Deployment Solution Project Manager for the WW CRM Release Team, IBM internal CRM Siebel Program. Lead project manager in charge of the PM team and cross-functional teams for the end-to-end technical deployment for Siebel CRM releases worldwide. - Solution Project Manager for the IBM internal CRM Siebel Project managing business unit rollouts for six releases worldwide, ranging from Release 4.1 through Release 7.

Project Manager in a fast-paced outsourcing retail environment responsible for cost, scope, and schedule of multiple full life-cycle software integration projects on various platforms (AS/400, Unix, Client Server) in support of a 220-store retail business. - Managed several system integration projects, directing highly matrixed cross-functional teams for the integration of systems with the enterprise SAP project.- Developed streamlined project management procedures with the use of existing tools and processes to support SEI certification as well as IBM outsourcing transition.- Conducted a volunteer teaming effort in conjunction with an overall account ideas teaming project to implement process improvements across the account.

Lead Software Engineer supervised a development team providing enhancements and support for the National Accounts Division billing systems and interfaces in a UNIX environment. Accomplishments included:- Root cause analysis and correction of several long-term system design flaws. - Successfully led a major enhancement project implementing new billing functionality which allowed a large increase in additional revenue to be captured.Senior Business Analyst in the National Accounts Division responsible for full life-cycle project management implementing PageNet's national account affiliate program. - Managed customization of various business models providing affiliate services, such as order processing, distribution, and billing of affiliate branded pagers.- Acted as customer liaison responsible for design and implementation of customer configurations within internal UNIX systems.- Provided initiation and training for post-implementation customer support.

Systems Analyst managed a matrixed team for the system integration of a client server statistical forecasting system by American Software. - Developed optimized procedures with generic statistical models which enabled fine tuning of forecasts without extensive user knowledge. - Phase Two of this project was a distribution replenishment system. Proposed and engineered an interim solution to produce management reports which facilitated the analysis of inventory and forecast data, allowing inventory reductions by several million dollars.

Systems Analyst as part of a process re-engineering effort. - Facilitated process modeling sessions for process re-engineering effort.- Created a requirements gap analysis for system selection of a new enterprise system solution.User Project Manager, leading several large software integration projects.- Managed conversion of ICL’s order management and billing systems onto Fujitsu’s existing MANMAN system running on an HP3000 to facilitate the Fujitsu/ICL merger.- Led the implementation of a customer service recurring billing system in conjunction with an integrated call management system module by Astea International running on a UNIX platform.