𝐇𝐞𝐥𝐥𝐨, 𝐰𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐦𝐲 𝐋𝐢𝐧𝐤𝐞𝐝𝐈𝐧 𝐩𝐫𝐨𝐟𝐢𝐥𝐞 👋🌍For 10+ years, I’ve simplified complex concepts to help others master English. Now, as a Software Engineering student, 𝐦𝐲 𝐠𝐨𝐚𝐥 𝐚𝐬 𝐚 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐢𝐬 𝐭𝐨 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐡𝐨𝐰 𝐩𝐞𝐨𝐩𝐥𝐞 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐚𝐧𝐝 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲.With nearly 4 years of experience collaborating with global teams across industries, I work to address and to report issues, while maintaining over 90% satisfaction rates for both clients and teams. 💡𝙃𝙞𝙜𝙝𝙡𝙞𝙜𝙝𝙩𝙨 𝙤𝙛 𝙢𝙮 𝙟𝙤𝙪𝙧𝙣𝙚𝙮 𝙨𝙤 𝙛𝙖𝙧𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐠𝐥𝐨𝐛𝐚𝐥 𝐭𝐞𝐚𝐦𝐬 🌎Successfully escalated and contributed to the resolution of over 400+ technical issues, streamlining operations across industries, while maintaining excellence under pressure. 𝐄𝐧𝐡𝐚𝐧𝐜𝐢𝐧𝐠 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬 💡Provided support for over 400+ Level 1 agents, for over 3 years, and by doing so, I helped to improve workflows and crafted documentation and training based on my Zendesk-certified expertise and experience in customer support.𝐌𝐚𝐬𝐭𝐞𝐫𝐢𝐧𝐠 𝐭𝐨𝐨𝐥𝐬 𝐪𝐮𝐢𝐜𝐤𝐥𝐲 ⚡Learned how to handle Zendesk tickets in less than a week for a role and mastered OpenSearch (Kibana) within just two months, expanding my toolkit that already included knowledge in PagerDuty, Jira, Google workplace, and beyond. 𝐂𝐨𝐧𝐬𝐭𝐚𝐧𝐭 𝐥𝐞𝐚𝐫𝐧𝐞𝐫 🎓With 20+ certifications in areas like cybersecurity, technical support, and leadership, I combine technical expertise with 13+ years of multilingual work experience in English, Spanish, and Portuguese.𝗟𝗲𝘁’𝘀 𝗖𝗼𝗻𝗻𝗲𝗰𝘁 💼Beyond my passion for technology, I'm an active member of the Harvard Business School Online Leadership and Management Chapter, focused on leadership and global business. Would love to connect with like-minded individuals and explore how we can drive meaningful change with technology. 💬