I led research to develop and implement the comprehensive expense strategy of the Claims Legal Team. I utilized my experience, knowledge, and skills to identify opportunities for improving internal processes and led initiatives of continuous improvement inclusive of key business goals and corporate strategy. I oversaw collaborative relationships with business unit leaders, vendors, etc providing consultation services and tactical implementation of new vendor program services and projects. I provided technical evaluation and recommendations of new vendors through financial and risk analysis to executive leadership. I acted as a resource to Technical Team for document retention and SPOT management. I was also responsible for the development and analysis of the Monthly Casualty Claims Reporting Package.

State Farm Insurance March 2008 to August 2015Auto Claims Team Manager, October 2012 to August 2015 Newark, OHI led a team of claims adjusters in the Auto Property Damage Segment. During my tenure, my teamconsistently achieved and at times exceeded the division goals and targets. I am passionate about the development of my direct reports within their core job function and beyond, as a result 5 were successfully promoted into other departments within the organization.Claims Support Supervisor, March 2012 to October 2012 Jacksonville, FLI led a team of Claim Service Assistants. I also collaborated with other departments on initiatives relativeto PIP (personal injury protection) coverage, litigation, and open assignment listings specific to the Florida insurance market. I was successful in building relationships, and gaining mutual trust and respect of my direct reports and peers throughout the department. Customer Response Center Supervisor, July 2010 to March 2012 Jacksonville, FLI led and developed a team of 14-24 call service representatives. I incorporated lean principles and drove improved results through maintaining accountability of direct reports with quality call monitoring, developing a greater understanding of the importance of adherence, and cross training associates where applicable. I also led the call center development group targeted for high performance representatives to successfully promote upward mobility into claims or agency.BI/UM/UIM Claims Adjuster, May 2008 to July 2010 Jacksonville, FLI investigated, evaluated, negotiated and settled complex BI/UM/UIM auto claims, including answering time limit demands, attorney negotiations, and managing assigned litigation files.