Esther Mba Email & Phone Number

Lagos State, Nigeria

As an Associate Product Manager at Pricepally, I collaborate with cross-functional teams to enhance the shopping experience and drive conversions on the Pricepally platform. I am responsible for implementing strategies to improve user experience, increase conversion rates, enhance visual appeal, and streamline the checkout process. By leveraging data analytics and decision science, I contribute to the redesign of Pricepally's shopping page, ensuring it meets the needs of our diverse customer base. Additionally, I play a key role in the successful execution of special promotions aimed at attracting and retaining customers.

Lagos State, Nigeria

As a Customer Experience Associate at PricePally, I am the initial point of contact for our esteemed customers, delivering exceptional service and ensuring their contentment. As the primary link between PricePally and our customers, I guide them through our platform, address concerns, and ensure a seamless shopping journey.Responsibilities:. Respond to customer inquiries efficiently via email, chat, and phone.. Provide accurate product information, promotions, and services details.. Build enduring customer relationships by offering personalized solutions.. Collaborate with various departments to address concerns effectively.. Analyze customer interactions to enhance overall experience.. Maintain and update knowledge base and support documentation.. Uphold a positive and professional demeanor in customer interactions.

Lagos, Nigeria

At Mecfooties Luxury, a Nigerian handmade shoe brand, I oversee diverse operational aspects. I work closely with skilled artisans to ensure high-quality, unique footwear while promoting local craftsmanship and empowerment.Highlights:. Supervise design and production, ensuring quality standards.. Collaborate with local talent for skill development.. Promote the brand's story and values through marketing efforts.

Nigeria

As a valuable member of the Williams Uchemba Foundation, dedicated to poverty alleviation in Nigeria, I play a pivotal role in driving our mission forward. My responsibilities include leading impactful programs, collaborating with local communities, and creating sustainable solutions.Key Contributions:. Conduct needs assessments and engage in community consultations.. Collaborate with local leaders and agencies for culturally appropriate programs.. Mobilize resources through fundraising and grant writing.. Promote awareness through advocacy and media engagement.

Lagos, Nigeria

As a Study Abroad and Travel Consultant, I provide comprehensive guidance to students navigating the study abroad journey. I offer expert advice, assist with admission and visa application and processing, and support integration into foreign academic settings.Accomplishments:. Facilitate admission and visa applications and cultural orientation.. Maintain partnerships with universities worldwide.. Ensure a seamless study abroad experience.

Nigeria

As a marketing and communication Specialist, I cultivated strong client relationships, driving business growth and exceeding targets. I was instrumental in client retention, issue resolution, and overall enhancement of the client experience.Key Achievements:. Exceeded customer satisfaction benchmarks through personalized solutions.. Proactively resolved client inquiries and issues, building trust.. Successfully managed multiple projects simultaneously, meeting tight deadlines without compromising quality . Fostering enduring relationships and contributing to the company's success.

Lagos, Nigeria

As a dedicated Customer Relationship Executive at MAFIT STUDY/IELTS SUPPORT, I played a pivotal role in delivering exceptional customer experiences and driving organizational success. In this capacity, I:. Engaged Customers: Actively connected with customers, understanding their needs, concerns, and expectations. As their primary point of contact, I provided personalized guidance and assistance throughout their journey, promptly addressing inquiries and ensuring a positive experience.. Built Relationships: Cultivated enduring customer relationships based on trust and loyalty. By deeply understanding their preferences and goals, I offered tailored solutions, consistently exceeding expectations with proactive approaches.. Retained Customers: Committed to customer retention, I conducted regular check-ins to gauge satisfaction and collaborate with teams for seamless service delivery, resulting in impressive retention rates.. Upsold & Cross-Sold: Identified opportunities for upselling and cross-selling, promoting relevant solutions from our diverse services. Leveraging my in-depth knowledge, I contributed to customer success and revenue growth.. Advocated for Customers: Represented the voice of the customer, offering valuable feedback to enhance services. Collaborating across departments, I drove customer-centric initiatives, elevating the overall experience.. Excelled in CRM Management: Maintained accurate customer records in our CRM system, leveraging data for insightful reports and strategic improvements.