Esther O. Email & Phone Number

I am a small business owner of two online stores with 5500+ combined sales. I manage all aspects including new product development, design, customer service, supply chain management and fulfillment.UMD Bows | Maryland Pride Accessories• Opened wholesale relationships with local retailers such as Artisans, Bookholders, and The Maryland Store.• Endorsed by the President of The University of Maryland who wears products to public events and on television• Featured in a Washington Post article detailing business practices and entrepreneurial experience• Set up booths at local festivals and community events TIWIL | Custom Flags, Workspace Accessories, Apparel• Provide design services using Photoshop and Illustrator to customers who purchase a custom product• Manage supplier relations, handle fulfillment, and provide customer service • Fulfilled over 4300 orders while maintaining a 5-star rating with 700+ reviews

Within a Scaled Agile framework, I collaborate with cross functional teams (development, architecture, product management, design) to digitize a once manual process for 3 million users through the design of a self-service enterprise portal. Responsibilities: Workshops, User Research, Research Synthesis, Wireframing, Prototyping, Usability Testing, Quality Assurance

• Recognized for the ability to delegate efficiently and develop resources to effectively share status and responsibilities.• Learn and adapt rapidly to understand clients’ varied IT control environments and business processes.• Design and perform test procedures to provide comprehensive IT risk assessments for clients of various industries.• Manage client relationships to keep the client informed of engagement progress throughout the engagement timeline.• Participate in University of Maryland Campus Recruiting to create positive awareness of KPMG and engage with students.Previously: Intern and Extern

Full-time program that included over 400 hours of professional UX Design training. Individually and collaboratively completed 4 client-based projects:International Monetary Fund | Non Profit:Led the redesign for the Flexible Work Arrangements site within the Intranet. Researched and identified pain points through interviews and usability testing. DC Government | Government:Led the redesign for the Required Documents Tool for the DMV to expedite customer service. Developed user personas and journey maps backed by extensive user research.Sweet Fleet | Online Retailer:Led the design for an e-commerce website for a startup specializing in custom gifts. Created sitemap and wireframes to deliver a prototype focused on interaction design.Trip Tribe | Travel Agency:Designed a mobile app that informs travelers of essential destination information. Rapidly prototyped using sketches, paper prototypes, and Balsamiq.

• Perform live food demos at Whole Foods on a weekly basis• Maintain relationships with produce manager to ensure appropriate inventory levels• Schedule all demos with store manager • Keep track of all sales and submit demo report after each event

• Conduct demos and guerilla sampling with 1 on 1 consumer interaction• Gather a crowd, educate an audience, and cater to individuals’ needs at each event• Increase awareness of products at events; Examples including Sweetlife Festival and Pride Festival

• Provide virtual personal assistance to entrepreneurs, small business owners and other professionals• Perform day-to-day tasks for 4 clients around the United States• Field a broad range of requests which include extensive research, data entry, and managing finances• Promptly respond to e-mails and remain highly organized with a strong attention to detail

• Assist faculty with the reconstruction of ELMS course spaces in Canvas • Test and troubleshoot the Canvas tool • Develop Web-based Canvas training for students

College Park, Maryland

• Prepare journal entries• Review invoices for proper coding, purchase order, approval, amount and 1099 designation• Prepare data entry batch• Perform reconciliation of various accounts from general ledger

Bachelor Of Science - Bs, Information Systems

User Experience Design Immersive