Esther Patrick Email & Phone Number

Driffield, Gb

Derby, United Kingdom

Responsible for partnering with clients to identify development opportunities that will make a meaningful difference to their organisation, moving it forward in its strategy and achieving its business objectives. I liaise between the client and our associates to develop high impact, sustainable development interventions. People are a significant source of competitive advantage, and I enjoy working with forward-thinking business leaders who recognise the value of investing in their teams and who want to see tangible benefits as a result of doing so.Key areas include:- Strategic projects- Cultural and change interventions- Values and competency framework/behavioural development- Leadership, management and talent programmes- Personal and business skills training- Executive coaching- Behavioural safety

Solihull, United Kingdom

Energy & Utility Skills is the sector skills council for the Gas, Power, Waste Management and Water industries. Recognition of Learning Programmes (RLP) is our process for providing an external quality approval of your learning programmes, whether in-house or through training providers. Our learning specialists team up with subject matter experts to assess and approve all aspects of the training. RLP approval is a rigorous and respected hallmark of quality, demonstrating to your employees and stakeholders that your training programmes are robust, fit for purpose and will deliver the required outcomes. Learners completing an RLP approved programme are registered on the Energy & Utility Skills Register (EUSR). This independent skills platform, described as 'exemplary' by the HSE, hosts training records which can be analysed and accessed by employers and employees alike via our website or by using the EUSR smartphone register search facility. RLP and EUSR are the perfect way to minimise risk and demonstrate the investment you make in your workforce, which in turn can improve retention and engagement and assist with winning work.My responsibilities included:• Identifying opportunities in the external environment for Recognition of Learning growth that support its key place in the EU Skills strategic plan.• Managing and coordinating the programme of EUSR product and service activities to ensure they are delivered to plan.• Engaging with employers, training providers, internal and external subject specialists and other EUSR stakeholders.• Reviewing the Recognition of Learning framework and supporting the ongoing development of its service.• Working collaboratively and cross-functionally to deliver all aspects of the Recognition of Learning offer and underpinning framework.• Representing EU Skills and Recognition of Learning on external groups, committees and forums as needed.• Informing and inputting into the EU Skills strategic plan.

Responsible for:• Managing our expedited learning offering by designing and writing short courses, management and leadership development programmes and experiential training activities to ensure rapid delegate learning and behavioural change.• Subjects covered include Leadership and Management (including accredited qualifications with the Institute of Leadership and Management), Commercial, Projects and Finance, Communication, Influencing, Negotiation, Presentation and Briefing Skills, Customer Service and CRM, Winning Business, HR and Business Processes, Personal Development and Teams, Coaching and Mentoring (including accredited qualifications with the Institute of Leadership and Management) and Behavioural Safety.• Carrying out organisational development consultation, Training Needs Analysis and design work for clients.• Acting as project leader and managing the mobilisation of development programmes.• Attending and leading client sales, consultancy and design meetings.• Client and stakeholder relationship management, including influencing and negotiating with them to secure agreement on goals and methodologies.• Winning business through writing tenders and proposals that demonstrate creative development solutions for a range of clients and sectors. • Identifying new product opportunities and developing marketing materials to support promotion and sales of these.

Responsible for:• Initiating and project managing all strategic and financial improvements for the business.• Assessing business processes and identifying where efficiencies and improvements could be made.• Working closely with the joint Managing Directors as well as cross-functionally to gain lateral support for business improvements.• Engaging with and influencing a range of clients and stakeholders, ensuring alignment of goals, commitment and resources.• Leading client sales, consultancy and design meetings.• Designing and delivering training materials up to middle manager level and carrying out coaching for managers and leaders.

Responsible for:• Designing and delivering training courses and management and leadership development programmes.• Delivering coaching from first line manager to executive level.• Establishing my additional role as Institute of Leadership and Management (ILM) centre manager.• Acting as Learning Programmes Manager.• Assessment and verification.• Delivering ILM inductions and group/individual tutorial support sessions. • Managing all processes associated with running a busy organisational and people development company that operates across the UK.

Loughborough

• Provided training and programme support across a range of learning situations, both in-college and in-company, including ILM leadership and management courses at levels 2-5. • Acted as consultant and advisor to employers regarding the vocational qualifications framework, making recommendations on suitability, ‘fit’ and best practice for their organisation.• Managed learner co-ordination, tutorial support, assessment and feedback and internal verification. • Designed and delivered training and associated materials. • Established and maintained effective links with employers and clients to expand the professional, leadership and management customer base.

Midlands

• Managed stores at various locations throughout the Midlands, with teams of up to 45 staff. • Autonomously ran all store operations, including long-range planning to develop operational processes and actions to meet the organisation’s strategic goals.• Selected staff in positions of responsibility to coach and develop as managers, appraising and validating their work through ongoing assessment and feedback. • Set operational targets for sales, footfall, conversion, basket size, shrinkage and KPIs and monitoring sales performance against them. • Seconded to highest-sales store in the region (turnover £6m p/a) as Support Manager, developing management processes and team roles within the store as a discrete project.

Birmingham, United Kingdom

• Managed The Entertainer’s flagship store in the Bullring, Birmingham, with a team of approximately 35 members of staff and turnover of approximately £3.5m p/a.• Set operational targets for sales, footfall, conversion, basket size, shrinkage and KPIs and monitoring sales performance against them.

Birmingham, United Kingdom

• Managed the first LEGO concept store in the UK, in the Bullring, Birmingham, with a team of 30 staff. • Drove sales through commitment to customer service, in-depth product knowledge and crisp, commercial merchandising. • Used the Fish! Philosophy to create a customer-centred store that encouraged children – and their parents! – to touch and play with the product, giving a real “buzz” of excitement on the shop floor. • Carried out regular sales training for my team.• Worked autonomously to operate alongside the senior management team with minimal input from my Regional Manager due to the geographical spread of stores.• Set operational targets for sales, footfall, conversion, basket size, shrinkage and KPIs and monitoring sales performance against them. • Focused on increasing peel-off numbers, managing footfall flow around the store and developing sales conversion rates.

Midlands

• Manager of five stores, two of which were nominated for Store of Excellence status.• Acted as training store for new managers and district managers. • Responsible for full range of management duties, including: providing excellent standards of customer service; managing and motivating teams of up to twenty members of staff; stock management, ordering and merchandising; cash handling and banking; completing all branch paperwork; setting store and staff targets against budget and tracking performance against these; recruiting and interviewing staff; providing high levels of training, and organising and maintaining store standards. • Ensured outstanding customer service from my teams – we gained three 100% mystery shopper reports on end.

Ba (Hons) Business Studies, Business, Communications

A-Levels, English, French, Spanish

Gcses, 11 Gcses At Grades A-C Including Mathematics And English