With over 8 years of experience, my role as Principal Services Operations Specialist at UKG has allowed me to lead initiatives in process improvement, budgeting & forecasting, KPI/operational monitoring and analysis and PowerBI development. Previously at Duck Creek Technologies, my skills in streamlining operations contributed significantly to service delivery enhancements. My core competencies lie in driving efficiency and effectiveness within teams, aligning with UKG's mission to power organizations with insightful solutions. As part of a dynamic team, I am committed to delivering operational excellence, fostering a culture of continuous improvement, and strategically supporting our organizational goals.