Ethan Neff Email & Phone Number

Portland, Oregon

Portland, Oregon Area

Seattle, Washington

Greater Seattle Area

Supported operations of branch manager in developing, capturing, and managing building partner’s mortgage pipeline. Cultivated and retained business by providing financial expertise, pre-qualification to prospects and active buyers. Utilized financing to assist builder in selling additional homes and increasing loan applications. Managed mortgage pipeline to ensure client retention and predictable, on-time closings. Partnered with builder through communicating issues and assisting in decision making to allow visibility into pending-sale backlog. Delivered customer service through direct customer contact, partnering with remote fulfillment center and refining business practices.-Partnered to increase capture by over 8% in 2014 versus 2013.-Developed and maintained strong relationships with home sales team and presented mortgage-specific training and relevant industry updates while fostering strong realtor and title partnerships.-Functioned as Interim Branch Manager for six months, covering all branch operations and identifying/developing needed loan programs.

Greater Denver Area

Managed backlog activities of mortgage operations staff, directly overseeing team of 16-18 loan consultants and processors. Performed technical reporting, relationship building, production, and mentoring functions related to team success to exceed all process milestones. Solved problems to provide customer service, capture business, and ensure mortgage closing deadline compliance. Worked to empower employees while providing feedback and assessment of performance. Participated in interviewing, hiring, and onboarding process.-Led three markets while mentoring and training team members in proper expectation/execution of application and operations models.-Oversaw and adhered to changing compliance requirements to ensure overall quality of loans.-Established relationships and collaborated with cross-functional teams and various departments, positions, and external contacts to achieve business success.

Greater Denver Area

Communicated complex loan processes with clients, explained product benefits, and overcame objections. Contacted customers by phone, reviewed financial information, discussed loan terms, analyzed loan products to determine optimal choice, and navigated through approval process. Interacted with coworkers/external contacts to meet high volume of short-/long-term deadlines.-Provided feedback on new company initiatives and recommended improvements to internal processes for greater efficiency and customer service with 75-100 simultaneous clients.-Recognized with President's Club Gold Level for Outstanding Customer Service each full year employed and produced one of the highest team capture rates.