Ethan Washington Email & Phone Number

Manchester, GB

Manchester, England, United Kingdom

- Use excellent communication skills to understand and document customer issues via phone, email, or self-service system.- Troubleshoot, diagnose and resolve a vast selection of software problems and bugs. - Apply technical knowledge to diagnose and resolve customer problems using FreshDesk and Atlassian Jira.- Maintain customer data, system information.

Stoke-on-Trent, England, United Kingdom

- Provided prompt and efficient technical support to end-users, troubleshooting hardware and software issues to ensure minimal downtime and optimal system performance.- Collaborated with cross-functional teams to diagnose and resolve complex technical problems, utilizing strong analytical and problem-solving skills to deliver satisfactory solutions within.

Stoke-on-Trent, England, United Kingdom

- Completed a 6-month temporary contract with MWI Animal Health (Amerisource Bergen), focusing on deployment and installation tasks.- Deployed IT systems in various veterinary practices across the UK, including imaging user devices, OS installation, and software setup (e.g., 'Merlin').- Managed on-site installations of networks and end-point devices.

Stoke-on-Trent, England, United Kingdom

- Advanced from NHS-funded Technical Support apprenticeship to IT Technician role in six months, earning a BTEC Qualification through self-study.- Specialized in Helpdesk operations, including troubleshooting, remote issue resolution, and escalations to 2nd Line or Networking teams.- Developed expertise in resolving technical challenges in Windows 7 and.

Stoke-on-Trent, England, United Kingdom

- Worked as a part-time customer service assistant at Morrisons, Festival Park.- Responsibilities included shelf stacking with a focus on stock rotation, ensuring newer stock was positioned at the back and older stock at the front.- Assisted customers in locating products and provided high-quality customer service.- Occasionally involved in unloading new.

Stoke-on-Trent, England, United Kingdom

- Employed as a part-time Petrol Station Attendant at HLC Limited, formerly a host for Shell Petrol (now closed down).- Responsibilities included shelf stocking, customer service, and handling fuel deliveries from Shell.- Completed 40 hours of online training, conducted at home without pay, to ensure competence in handling fuel deliveries and understanding.

Stoke-on-Trent, England, United Kingdom

- Employed as a Factory Operative at Cubis Systems in Biddulph Moore.- Responsibilities involved the precision moulding and heat-curing of fibreglass materials, resulting in the production of various products, including gas meter covers and arrow components, commonly used in archery equipment.

Stoke-on-Trent, England, United Kingdom

- In addition to my warehouse experience, I also contributed to the manufacturing sector by working at both Churchill Ceramics and Dudsons Limited as a Pottery Worker.- My role primarily involved operating the Biscuit Kiln, which included tasks such as meticulously placing clay moulds onto bungs for the firing process.- I also assumed the role of a Quality.

Stoke-on-Trent, England, United Kingdom

- Accumulated valuable experience in the warehousing sector through roles as a Picker/Packer and contributing to dispatch operations.- Worked at various warehouse facilities in collaboration with a staffing agency.- Notable sites where I applied my skills include: Dunelm Distribution Centre 2,National Veterinary Service Warehouse in Kidsgrove, and New Look.

Stoke-on-Trent, England, United Kingdom

- Commenced my career journey by enrolling in an IT apprenticeship program immediately after completing my schooling, a position situated within a small, family-operated enterprise in Alsager.- During the apprenticeship, I assumed diverse responsibilities, adapting to the multifaceted nature of the business. My primary focus was on the repair of.

Completed 240 Credits Towards A Bsc In Cyber Security, Cyber Security

Modules completed: Digital Technologies Networking Concepts and Cyber Security Software Development and Application Modelling Web.

A-Level, Equivalent In It Technical Support (Btec Level 3)

Gcse