Ethan Schroeder Email & Phone Number

Missoula, Mt, Us

Missoula, Mt, Us

Program Management➢ Stakeholder Engagement: Worked with C-level, product management, engineering, and consultants to implement a variety of complex technical programs in telecom, healthcare, and additive manufacturing➢ Agile: Championed and led the adoption of Agile-Scrum and Agile-Kanban in multiple client organizations; Scrum Master.Solutions Architecture➢ CPQ/Q2C: Architecture and development of customer portals for subscriber management, billing, analytics, support, and auto-provisioning of network services; Implemented in NodeJS and Angular.➢ Software Defined Networking (SDN): 802.1x WiFi / LDAP / RADIUS solution based on auto-configuration of Cumulus switches, subscriber-specific ACLs, VLAN tagging, and network utilization statistic collection➢ Dashboarding: Time-series Wi-Fi network analytics using ElasticSearch and Grafana Network Auto-provisioning: DOCSIS 3 modem auto-provisioning through a custom CPQ solution, including automated billing and integration with Salesforce Field Service Management.➢ Cloud Communications: Twilio solution for field and customer service operations, including automated SMS messaging and IVRs integrated with Salesforce and other operational systems.Data Analysis: Implemented SQL-based data systems for ETL operations and reporting on large datasets, performing detailed analysis and visualization in Tableau to support decision-making processes.

Manchester, Greater Manchester, Gb

Technical Program Manager, Google (Provided by NCC Group)Program Management ➢ Stakeholder Engagement: Streamlined client’s global cybersecurity initiatives by aligning client, consultant, account management, and executive teams, significantly enhancing collaboration.➢ Comprehensive Program Oversight: Managed key program aspects including scheduling, training, data analysis, and cash flow objectives, ensuring strategic allocation of resources for client success.➢ Trust & Safety: Implemented risk assessment and mitigation, crisis management, and policy enforcement strategies.Data Analysis and Reporting ➢ Big Data: Worked with Dremel/BigQuery to gain deep insights into system performance ➢ Reporting System Overhaul: Automated reporting with PLX, Google Sheets, and Google Apps Script, reducing human capital requirements by .5 FTE.Financial Management ➢ Revenue Capture: Implemented scheduling and financial reporting processes to hasten revenue capture and collect millions of dollars in uncaptured revenue.➢ Forecasting and Financial Planning: Refined financial reporting and forecasting mechanisms, contributing to a $2m+ increase in operational cash flow through strategic financial oversight.➢ Training and Development: Developed a comprehensive training program for Technical Project Managers, focusing on data-driven project management skills.

Project Management➢ SDLC: Oversaw the full lifecycle of web-based projects utilizing frameworks including Symfony, Laravel, and CodeIgniter from concept to deployment.➢ Stakeholder Management: Directed client relations and project requirements gathering, ensuring clear communication and alignment of project deliverables with business needs.Solutions Architecture➢ Real Estate: Developed MLS solutions using IDX/RETS and JavaScript mapping solutions for custom real estate platforms.➢ DevOps and CI/CD: Established continuous integration/continuous deployment pipelines to streamline development and deployment processes, enhancing project agility and reducing time-to-market.Operations Management➢ Led operations of accounting, business development, and contractor management.

Missoula, Montana, Us

Operations Management➢ Business Process Improvement: Spearheaded business process initiatives, including the introduction of Agile methodologies and continuous integration (CI/CD) processes; Scrum Master.➢ Budgeting and Resource Allocation: Managed annual budgets and resource allocation, ensuring optimal use of resources to meet business objectives and financial targets.Leadership and Staff Development➢ Team Leadership and Development: Built and led a team responsible for technical development and operational management, fostering a culture of continuous learning and development.➢ Training Programs: Implemented comprehensive training programs focusing on technical skills and leadership, enhancing staff competencies and career progression.Strategic Planning and Execution➢ Performance Metrics and KPIs: Designed and implemented OKR and Balanced Scorecard programs to track organizational performance and drive data-driven decision making.➢ Financial Forecasting: Implemented forward looking financial processes, including revenue projection and an operational budgeting framework.

Stakeholder Engagement➢ Industry Engagement: Represented the company through speaking engagements at industry conferences and trade shows, increasing brand visibility and establishing strategic relationships.➢ Training Program: Organized international training programs for open telephony integrators ➢ Product Development and Innovation:➢ VoIP Phone Systems: Brought innovative and disruptive VoIP phone systems to market.➢ Voice Control Assistants and IVRs: Low-cost solutions significantly reduced barriers to market entry. ➢ IP-Phone App Development: Designed and developed a suite of custom Unified Messaging applications.Technical Leadership and Integration➢ DevOps Practices: Introduced early DevOps principles to remotely manage and monitor hundreds of Linux-based PBX installations, enhancing system reliability and operational efficiency.➢ System Design and Integration: Engineered comprehensive build processes and provisioning tools for custom Linux distributions, optimizing system performance and user experience.

Executive Leadership and Financial Management➢ Strategic Planning: Oversaw financial operations and led strategic financial planning, budget management and forecasts to support business growth and operational efficiency.➢ Team Leadership and Staff Development: Led 30 direct reports in sales, marketing, and operations.Revenue Growth and Financial Oversight: Grew company revenue to over $1 million in the first year, managing all financial aspects including A/R, A/P, payroll, and cash flow.Operations Management➢ Business Planning and Execution: Developed and implemented comprehensive business plans and strategies that significantly increased market presence and operational scalability.➢ Production Oversight: Managed production staff and oversaw the publication, printing, and distribution of 225,000 business/residential directories annually.Business Development➢ Marketing: Directed advertising campaigns and media buys.➢ Sales: Developed B2B sales strategies and collateral for a large team of direct sales agents.➢ Lead Generation: Managed the call center focusing on lead generation and customer service, optimizing customer acquisition and retention strategies.➢ Corporate Governance: Reported financial health and business progress to investors through quarterly board reports, enhancing transparency and stakeholder trust.

Green Bay, Wi, Us

Program Management➢ Program Development and Execution: Led major transitions including POTS to next-gen networks, VoIP, and IPTV through the development of detailed business cases, market analyses, and financial analyses.➢ Key Performance Indicators: Implemented a comprehensive KPI program with Balanced Scorecards.Operations Management➢ Senior Management Member: Managed comprehensive business planning, financial analysis, and executive reporting across CLEC, ILEC, Long Distance, Cable TV, and Internet services divisions.➢ Budgeting & Forecasting: Developed complex budgeting model aligned with strategic financial objectives; Responsible for 1, 3, and 5 year business plans and financial proformas.➢ P&L Responsibility: Responsible for the performance of Key P&L Accounts.Stakeholder Engagement➢ Executive Engagement: Collaborated with C-level finance, engineering, sales, and marketing members to streamline operations and implement strategic initiatives.➢ Board of Directors: Responsible for writing the quarterly Board Report. Wrote articles for the company newsletter to communicate executive objectives to employees.➢ Employee Engagement: Championed internal initiatives company-wide through membership on newsletter committee; Regular segment author

Green Bay, Wi, Us

Technical Integrations➢ Early pioneer of digital paperless results➢ Engineered first-of-kind system to provide real-time runner progress reports via text message, email, web, and digital maps utilizing RFID racer timing technology and digital networks.Public Relations➢ Interfaced with PR department for special interest stories; Wrote articles, demoed systems on TV news

Web development using LAMP stack, including early model-view-controller (MVC) techniques