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André Augusto is listed as Marketing Specialist | Loyalty Marketing | Portfolio Management | Marketing Projects | Data Architecture | Customer Service Operations | Call Center | Customer Experience based in Greater São Paulo Area, Brazil, Brazil. AeroLeads shows a matched LinkedIn profile for André Augusto.
André Augusto previously worked as Marketing Specialist | Shielding & Loyalty, TV and Broadband Products at Claro Brasil and Marketing Consultant | Churn Strategy at Claro Brasil. André Augusto holds Mba, Marketing, Branding & Growth from Puc-Rs.
Marketing and Operations professional with over 20 years in the market.Throughout his career he has worked in Marketing Management, leading portfolio efficiency through analysis of the customer base, price VS offers, and potential new business, structuring/conducting projects focused on shielding the B2B/C customer base, with a focus on reducing Churn, sales and customer experience (CX and UX).Experience in managing Customer Experience Operations (Call Center), structuring teams, processes, setting targets and monitoring operational performance, as well as managing contracts and ongoing relationships with clients, leading up to +1,000 customer service positions, and working with the main players in the market, such as Atento, AlmavivA, Contax, AeC, TIVIT, among others.Degree in HR and a post-graduate degree in Business Administration from FGV.Results-oriented, supports companies in building high-performance teams and brands.Core Skills:+ Marketing Strategy+ Customer Management+ Loyalty & Profitability+ New Business+ Churn Strategy+ Data Modeling+ Call Center Operations + Operations Efficiency
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São Paulo, Brasil
Part of the Marketing/Digital Channels team, she took part in the Shielding Squad for the TV and Broadband customer base, analyzing the customer profile, de-positioning the customer base, as well as doing a 'From_To' of these VS complaints, Churn, etc., triggering projects involving offers, processes, the customer journey and new technologies, resulting in.
São Paulo, Brasil
Responsible for analyzing the Churn Option Indicator of the company's SP Regional Office, monitoring results, reasons for cancellations, customer profile, etc., triggering strategic projects involving the entire company structure, reducing the indicator by 90% on one of the fronts.Key activities:+ Analysis of the VS Churn customer base in the SP region+.
São Paulo, Brasil
Responsible for managing large B2B accounts, analyzing needs, negotiating contracts, and ensuring the delivery of each of the projects sold for customer service operations, guaranteeing an efficient operational journey, and aligned with the processes/contracts closed with customers, with emphasis on the operation of Alelo Cartões.Key activities:+ Strategic.
São Paulo, Brasil
Responsible for Claro Brasil's Billing operation (B2B and B2C) with +200 service positions, leading fronts for processes, people, systems and Performance, balancing the interests of the company and the customer, always focusing on the customer and their service journey.Key activities:+ Strategic planning of the operation+ Definition of business indicators.
São José Dos Campos, São Paulo, Brasil
Responsible for the performance strategy of partner service operations to combat churn, from the customer base in this life cycle, potential new business, offer strategy and possible portfolio adjustments, to the structuring/implementation of operations in various regions of Brazil, development of goals, processes, etc., with ~3,000 PAs.Looking at the.
Mogi Das Cruzes, São Paulo, Brasil
São Paulo, Brasil
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André Augusto is listed as Marketing Specialist | Loyalty Marketing | Portfolio Management | Marketing Projects | Data Architecture | Customer Service Operations | Call Center | Customer Experience.
André Augusto is based in Greater São Paulo Area, Brazil, Brazil.
André Augusto has worked for Claro Brasil, Atento, Empresário Cobrança E Gestão De Risco, Net Oficial, and Banco Schahin.
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André Augusto holds Mba, Marketing, Branding & Growth from Puc-Rs.
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