John Lam Email & Phone Number

Rochester, New York, United States

Identified and implemented with minimal disruption a CRM platform to strengthen critical business processes, and manage client and hiring leads. Answered and wrote service estimates. Landed, retained, and reclaimed key accounts. Instructed, led, and supervised service teams. Captained banquets. Coordinated company-wide hiring. Interviewed and hired the vast majority of our staff for this full-service events and catering company, staffing up for events with thousands of guests. Managed our valet line-of-business and directional services.

Rochester, New York Area

Contributed to $1.56 million in sales pipeline in my capacity in Technical Presales, with more opportunities then early in development.• Enabled sales through technical qualification and closure. Met customer queries and identified candidate solutions and products. Provided them product background and literature. Documented solutions and articulated business value to prospects. Answered questions, highlighted competitive differences, and met potential objections.• Provided technical leadership, product background and literature. Presented training and provided learning matter. Helped reps improve key performance indicators, and align their Salesforce leads and discover opportunities. Helped reps understand products and facilitated best practices.• Helped trainers develop and improve training collateral.• Helped sales coachs identify and remedy teleprospector and process weaknesses.• Helped sales managers interview prospective reps and other presales engineers.• Helped marketing develop, focus, and improve their lead generation, notably into Salesforce. Helped develop and tune other marketing resources.• Developed and refined our own key performance indicators. Lever software development, enterprise computing, and information technology experience in support of program goals. Introduced Lean Management practices to improve production, quality, and service. Applied agile development to deliverables and documents we produced and maintained.• Trained ourselves and each other using formal client learning resources, client mentoring, hands-on experience, and other self-directed tools.• Wrote and presented product and solutions training. Incorporated training needs back into product development and marketing.

Rochester, New York Area

Cofounded, launched, incorporated, directed, and developed art project and 501(c)3 not-for-profit. Helped executed initial photomosaic, requiring 10 000 subsidiary photo tiles submitted by Rochesterians. Initiated grantseeking and won $15 594 to launch our first project The Big Picture Photomosaic. Coordinated web presence and provide technical direction to web initiatives.

Rochester, New York Area

Produced a preliminary design for an ISO 10175 compatible printing system for this startup company.

Rochester, New York Area

Provided sales leadership and engineering to tender an image processing analysis proposal with Iterated Systems.