Eugene Morgun
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Eugene Morgun Email & Phone Number

IT Vendor Manager / IT Incident Manager / Major Incident Manager / Request Manager / IT Service Manager / Service Implementation Lead / Transition Manager / Problem Manager / IT Request Manager / SDM at Omega CRM, A Merkle Company
Location: Madrid, Community Of Madrid, Spain 9 work roles 2 schools
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Current company
Omega CRM, A Merkle Company
Role
IT Vendor Manager / IT Incident Manager / Major Incident Manager / Request Manager / IT Service Manager / Service Implementation Lead / Transition Manager / Problem Manager / IT Request Manager / SDM
Location
Madrid, Community Of Madrid, Spain
Company size
238 employees

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Eugene Morgun is listed as IT Vendor Manager / IT Incident Manager / Major Incident Manager / Request Manager / IT Service Manager / Service Implementation Lead / Transition Manager / Problem Manager / IT Request Manager / SDM at Omega CRM, A Merkle Company, a company with 238 employees, based in Madrid, Community Of Madrid, Spain. AeroLeads shows a matched LinkedIn profile for Eugene Morgun.

Eugene Morgun previously worked as IT Vendor Manager at Omega Crm, A Merkle Company and IT Government & Services Manager at Sgs. Eugene Morgun holds Technik Informatyki, It Technology, 4.4 from Studium Informatyczne Novum.

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Omega CRM, A Merkle Company

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Profile bio

About Eugene Morgun

Experienced and ITIL v.3 certified IT professional with 11+ years' experience in IT, with a hands-on technical background and the ability to lead a Service Management team effectively. Besides leading the IT Service Management / Incident Management team, I did a successful transition of many projects to business-as-usual support. Determined, energetic, creative, and focused on results person. The main tools I am using in my work are flexibility, concentration on results, diplomacy, and a sense of humor, which helps to keep the above in a healthy frame.

Current workplace

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Omega CRM, A Merkle Company
Omega Crm, A Merkle Company
IT Vendor Manager / IT Incident Manager / Major Incident Manager / Request Manager / IT Service Manager / Service Implementation Lead / Transition Manager / Problem Manager / IT Request Manager / SDM
comunidad de madrid, madrid, spain
Website
omegacrmconsulting.com
Employees
238
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9 roles

Eugene Morgun work experience

A career timeline built from the work history available for this profile.

It Vendor Manager

Current
Omega Crm, A Merkle Company

Madrid, Community Of Madrid, Spain

IT Vendor Manager for Boehringer Ingelheim

Sep 2024 - Present

It Government & Services Manager

Sgs

Madrid, Community Of Madrid, Spain

Primary Responsibilities:- Reporting to the Head of Governance & Processes, leading the ITSM function.- Supporting effective IT Service Management, defining and implementing end-to-end ITSM processes across the IT Organization and Business.- Managing change processes, including stakeholder management, communications, and documentation.- Ensuring end-to-end.

Mar 2024 - Sep 2024

Service Request Catalog Manager And Incident Management / Major Incident Management Process Owner

Radisson Hotel Group

Madrid, Community Of Madrid, Spain

Service Request Catalog Manager and Incident Management / Major Incident Management process ownerResponsible for Service Request Catalog creation, the transition of the ITSM processes to the ServiceNow tool, and owning Incident Management and Major Incident Management processes. Achievements: -Transition of the IT Service Management processes from the.

Sep 2023 - Jan 2024

Incident Management And Reporting Leader

Radisson Hotel Group

Madrid, Community Of Madrid, Spain

Responsible for the creation, implementation, and continuous improvement of Incident Management, Major Incident Management, Request Management, Knowledge Management, Alert Management, Vendor Management, and Reporting processes.Achievements:-Transition of IT Services from Radisson US to Radisson rest of the world (Jin Jiang hotel group) - 7 months of.

Nov 2020 - Dec 2023

Global Incident Management Lead

Nnit

Czech Republic

Controlling and continuous improvement of Incident, Major Incident, and Security Incident Management processes. Creation and review of KPI and SLA/OLA related to particular areas and projects. Leading the Incident Management team. Providing Service Management training for IT technical teams.Achievements: -Improved Incident Management (resolution KPI up to.

Nov 2019 - Apr 2020

Global Incident Manager

Nnit

Prague, The Capital, Czech Republic

Controlling and continuous improvement of Incident and Major Incident Management processes. Review of KPI and SLA/OLA related to particular areas. Leading meetings with customers and translating technical issues from IT to business language. Reporting to the delivery manager and IT directors. Managing IP Telephony system and IVR configuration, providing.

Aug 2018 - Nov 2019

Advanced Support Center Specialist

Nnit

Prague, The Capital, Czech Republic

Apr 2018 - Aug 2018

Service Desk Specialist

Nnit

Prague, The Capital, Czech Republic

Aug 2016 - Apr 2018

It Analyst

Hcl Technologies

Kraków Area, Poland

Hardware/software/network problems diagnosis / fixing via telephone/email/chat for end-users in Russian, English, and Polish languages, coordination, and managing of relationships with vendors, users' accounts administration, team management (9 persons), creation of team audit reports, creation of payroll reports, schedule for team members, managing of.

Jan 2015 - Jul 2016
Team & coworkers

Colleagues at Omega CRM, A Merkle Company

Other employees you can reach at omegacrmconsulting.com. View company contacts for 238 employees →

PV Punitha Valli Punitha Valli Colleague at Omega Crm, A Merkle Company Chennai, Tamil Nadu, India, India View → PP Pratiksha Patil Pratiksha Patil Colleague at Omega Crm, A Merkle Company Pune, Maharashtra, India, India View → JB Joan Boada Estragués, Pmp® Joan Boada Estragués, Pmp® Colleague at Omega Crm, A Merkle Company Girona, Catalonia, Spain, Spain View → SR Sean Rodriguez Sean Rodriguez Colleague at Omega Crm, A Merkle Company Madrid, Community Of Madrid, Spain, Spain View → NA Nerea Aparicio Nerea Aparicio Colleague at Omega Crm, A Merkle Company Greater Valencia Metropolitan Area, Spain View → JR Joaquín Rihuete Cortijo Joaquín Rihuete Cortijo Colleague at Omega Crm, A Merkle Company Madrid, Community Of Madrid, Spain, Spain View → JI Jose Ignacio Garví Morcillo Jose Ignacio Garví Morcillo Colleague at Omega Crm, A Merkle Company Valencia, Valencian Community, Spain, Spain View → AM Andrea Martínez Fernández Andrea Martínez Fernández Colleague at Omega Crm, A Merkle Company Zaragoza, Aragon, Spain, Spain View → MV Miguel Villalobos Miguel Villalobos Colleague at Omega Crm, A Merkle Company Bogota, D.C., Capital District, Colombia, Colombia View → ET Estíbaliz Tambo Gonzalez Estíbaliz Tambo Gonzalez Colleague at Omega Crm, A Merkle Company Zaragoza, Aragon, Spain, Spain View →
2 education records

Eugene Morgun education

Technik Informatyki, It Technology, 4.4

Studium Informatyczne Novum

Specializations: E.12 - Hardware/software/operation systems advanced handling E.13 - Administration of Windows Server 2008, Network.

Master Of Arts (Ma), Music Education, 4,5

Akademia Muzyczna Im. Karola Lipińskiego We Wrocławiu
FAQ

Frequently asked questions about Eugene Morgun

Quick answers generated from the profile data available on this page.

What company does Eugene Morgun work for?

Eugene Morgun works for Omega CRM, A Merkle Company.

What is Eugene Morgun's role at Omega CRM, A Merkle Company?

Eugene Morgun is listed as IT Vendor Manager / IT Incident Manager / Major Incident Manager / Request Manager / IT Service Manager / Service Implementation Lead / Transition Manager / Problem Manager / IT Request Manager / SDM at Omega CRM, A Merkle Company.

Where is Eugene Morgun based?

Eugene Morgun is based in Madrid, Community Of Madrid, Spain while working with Omega CRM, A Merkle Company.

What companies has Eugene Morgun worked for?

Eugene Morgun has worked for Omega Crm, A Merkle Company, Sgs, Radisson Hotel Group, Nnit, and Hcl Technologies.

Who are Eugene Morgun's colleagues at Omega CRM, A Merkle Company?

Eugene Morgun's colleagues at Omega CRM, A Merkle Company include Punitha Valli, Pratiksha Patil, Joan Boada Estragués, Pmp®, Sean Rodriguez, and Nerea Aparicio.

How can I contact Eugene Morgun?

You can use AeroLeads to view verified contact signals for Eugene Morgun at Omega CRM, A Merkle Company, including work email, phone, and LinkedIn data when available.

What schools did Eugene Morgun attend?

Eugene Morgun holds Technik Informatyki, It Technology, 4.4 from Studium Informatyczne Novum.

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