-Serve as an escalation resource ce for service desk team-Mentoring and training service desk engineers-Deploying Fortinet products-Kaseya RMM, DattoRMM-Powershell scripting-Gained Certifications: MCSE Productivity, NSE4

Systems administrator for a wide variety of businesses in different industries, supporting servers, workstations, laptops, printers, mobile devices and network equipment-Maintain SLA and proactive monitoring (N-Central RMM)-Recommend disaster recovery solutions, preventative maintenance, network configurations-Manage any critical issues and service requests when identified by monitoring alerts orthrough the client experience-Work as part of a team responding to service requests ranging from L1 to L3-Respond to alerts of critical customer systems, researched, and repaired issues.-Deploy VPN with SonicWALL and Sophos XG firewalls-Documenting critical work processes, site config, other procedures as well as recording timeentries into CRM-Mentor and provide guidance to junior engineers-Gained certifications: MCSA, ITILv3, CMNA, CCNA Security, Sophos XG Architect

- Install and configuration of Microsoft Windows Small Business 2003, 2008, 2011 - Extensive knowledge of desktop and laptop repairs- Performing data recovery & malware removal - Provide third party applications support (MYOB, Quickbooks, Reckon, Dropbox and etc.) - Configuration and management of Microsoft Terminal Services- Deploy Windows images to workstations through WDS, OPK- Maintain company provided vehicle and a clean driving record.

- Assemble machines according to specifications, including installation of operating systems and other peripherals- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.- Answer user inquiries about hardware or software operation to resolve problems.- Install and perform minor repairs to hardware, software, or peripheral equipment- Developed a standard procedure and checklist to assemble and quality check all custom machines for all store branches.- Set up of machines for users, ensuring proper installation of all user required applications