Eva L. Email & Phone Number

Franklin Township, Nj, Us

New York, New York, United States

• Demonstrate the culture of Lines for Life by modeling behavior that supports the organization’s goals and philosophies.• Answer crisis helplines with compassion in accordance with the organization’s training expectations and scope. Remote Crisis Intervention Specialists receive calls on over 30 different crisis lines including but not limited to: the National Suicide Prevention Lifeline, veterans and military crisis lines, its YouthLine, its Senior Loneliness Line, an alcohol and drug helpline, hospital mental health crisis lines and behavioral health scheduling calls, as well as county mental health crisis lines.• Document calls in an accurate and timely manner with relevant clinical information in an electronic health record system.• Place follow-up calls to clients as scheduled by the shift supervisor.• Assist with placing rescue calls as needed when other crisis lines staff or volunteers are on acute calls requiring emergency assistance.• Triage calls and collaborate with coworkers to manage call flow and ensure that the lines remain available for callers in escalated crisis.• Complete mandatory trainings and workshops to continue learning the latest policies and protocols and stay up to date on crisis intervention tools & techniques.• Perform other duties, such as administrative and organizational tasks as needed.

New Jersey, United States