Eva Jankovska Email & Phone Number

Toronto, Ontario, Canada

Report to the Quality Assurance Director. Responsible for implementing, and maintaining a comprehensive Quality Management System and play a key role in fostering a culture of quality, efficiency, and continuous improvement at the facility.• Implement and manage the site Quality Management System (QMS) that aligns with industry standards and organizational objectives• Support quality and continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and overall performance• Collaborate with cross-functional teams to identify and implement quality improvements, drive process optimization, and achieve cost-effectiveness• Lead root cause analysis and corrective action process to ensure timely resolution and closure of Corrective and Preventive Action (CAPA) plans• Monitor key performance indicators (KPIs) to track the effectiveness and efficiency of quality processes and continuous improvement initiatives• Analyze quality performance data and metrics to identify trends, develop insights, and drive data-driven decision-making• Develop and analyze statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished products

Toronto, Ontario, Canada

Reported to the Quality Assurance Manager. Supported the implementation of policies and tools that drive quality products and improve customer product satisfaction. Identified ways to promote quality and applied feedback to improve performance.• Approved or rejected products to ensure compliance with product specification, company’s quality control system, and conformity to specified standard• Investigated customer complaints and internal non-conformances, and cooperated with applicable departments to determine corrective action for non-conformances• Managed the maintenance and calibration of measurement and test equipment• Identified and resolved problems in a timely manner, developed alternative solutions and supported and explained reasoning for decisions• Assessed business implications of decisions and align work with strategic goals

Analyzed product quality metrics, identified opportunities and trends and developed workplans driving improvement in product defect rate and customer return rate. Managed After Sales Service Program for all private brand products to increase customer satisfaction and Net Promoter ScoreAnalyzed customer returns, product defect rate and online rating metrics along with vendors performance to identify areas for product quality improvement Assessed the product assortment, determined safety and defect risk level, and developed quality management test plan for assigned business categories Conducted quality assurance kick-off meetings with cross functional teams to communicate and track milestones, advise pertinent team members of responsibilities and educate teams on Quality Assurance processesDirected and coordinated day-to-day projects with Asia Quality Team, vendors and testing service providers in Asia and North America to ensure alignment of test plan requirements, workflow and milestones for product testingReviewed testing reports, recommended next steps and requested CAPs from vendors to address non-conformance issues and assured the issues identified during testing are worked back into future testing planDeveloped a standardized template to collect product certification documents from vendors for high-risk products and verified products compliance with applicable legislative and regulatory requirement

Markham

Ensured that the company’s quality management system is maintained and improved and all employees consistently follow GMP/GDP regulations, work instructions and best practices to maintain PACsecure standard.Investigated customer complaints and internal non-conformances, and cooperated with applicable departments to determine preventative action for non-conformances and verified that the corrective and preventative action have been implemented within the specified deadlines Performed internal and external audits, managed customer complaints and internal non-conformances Performed daily product inspections to determine the acceptability of product quality ensuring all GMP procedures are adhered to and key productivity targets are met

Toronto, Canada Area

Provided cost effective monitoring solutions for temperature, humidity and hygiene monitoring after analyzing business and technical requirements Verified product compliance with customer specifications, and all relevant legislation for HACCP, GMP and ISO9000Provided technical and product knowledge to support sales activities and customer satisfaction

Education record

Advance Auditing Techniques HPLC ( Method Validation) GMP Technical Writing and Scientific Communication

Education record

Software Quality Assurance and Testing (SQAT)

Master'S Degree, Analytical Chemistry