Onsite Service And Training Manager
CurrentIT Consultant at one of Ohio's highest ranked MSP's according to the MSP 501.Key Responsibilities: Provide comprehensive virtual Chief Information Officer (vCIO) services to key clients, ensuring strategic alignment of IT initiatives with business objectives.Oversee the management of IT infrastructure for prominent multi-site offices, integrating highly recognized vendor hardware and virtualization technology to ensure secure, efficient, and scalable operations across the board.Serve as an escalation point for NOC technicians, offering guidance and expertise to resolve complex technical issues efficiently and effectively.Lead projects from initial proposals through installation and successful go-live, ensuring seamless execution and alignment with project objectives.Cultivate strong relationships with clients, ensuring clear communication, understanding of technical requirements, and providing timely updates on support requests.Contribute to strategic planning initiatives by identifying technological opportunities, risks, and recommending solutions to enhance organizational efficiency and effectiveness.