Evan Mostowski Email & Phone Number

Achieved a 95% resolution rate for technical inquiries from students, faculty, and staff regarding online learning platforms and software applications, ensuring seamless user experience and satisfaction.Led troubleshooting efforts to resolve system access issues, software functionality discrepancies, and account management challenges, contributing to a 20% reduction in average resolution time.Developed and implemented streamlined processes for handling technical inquiries, resulting in a 15% increase in efficiency and customer satisfaction scores.Collaborated cross-functionally with IT teams to escalate and resolve complex technical issues promptly, maintaining open communication channels and ensuring timely resolution.

Implement secure cloud configurations using Azure Private Link, Network Security Groups, Microsoft Defender for Cloud, and Azure Regulatory Compliance for NIST 800-53 resulting in 75% less security related incidents.Troubleshoot and support Microsoft Azure services, including Microsoft Sentinel (SIEM), Virtual Machines, Azure Monitor, and Azure Active Directory.Develop KQL queries to support Log Analytics workspace and Microsoft Sentinel, resulting in 7+ new SIEM dashboards and workbooks.

Tampa, Florida, United States

Working in crew to prepare, build, and repair screen enclosures.