Evan Peele Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Cincinnati, Ohio, United States

Engages with department leaders and stakeholders to assess and optimize existing system infrastructure, ensuring alignment with organizational objectives and industry best practices. Collaborates closely with cross-functional teams to understand business operational intricacies and provide tailored technology solutions.Responsibilities:- Conduct comprehensive evaluations of current system infrastructure in collaboration with departmental leadership and key stakeholders.- Determine optimal technology updates, upgrades, and reorganization strategies to enhance efficiency and streamline operations.- Provide consultative insights into complex business operational systems, translating technical jargon into layman's terms for effective communication.- Manage the continuous enhancement of a customized data model and Salesforce Sales Cloud instance, encompassing cross-functional processes and integrating various third-party and internal systems.- Lead the overall design and creation steps, ensuring customization for customer needs and adherence to industry standards.- Conduct thorough cost analyses to support decision-making processes and optimize resource allocation.- Identify integration constraints and develop innovative solutions to facilitate seamless system integration.- Oversee enterprise application implementation and change management processes to minimize disruptions and ensure successful adoption.- Maintain adherence to established standards and protocols while managing system backup procedures to safeguard data integrity.- Provide expert troubleshooting and diagnosis support to address system issues promptly and minimize downtime.- Through proactive analysis and strategic planning, consistently drive improvements in system efficiency and effectiveness to support the organization's overarching business objectives.

Cincinnati, Ohio, United States

Pacaso exists to enrich lives by making second homeownership possible & enjoyable for more people.As Program Manager for the Operations Team, my main duties include:-Organizing programs and initiatives to improve company efficiencies.-Driving standardization and ensuring execution, efficiency, and consistency while maintaining clear and fluid communication with high-level stakeholders.-Building long-term goals for company projects.

700 W. Pete Rose Way, Cincinnati, Oh, 45203

During my tenure at dotloop, I experienced our acquisition by Zillow Group in 2015. After the acquisition, I continued my work in maintaining and improving dotloop's approach to Strategic/Enterprise level Broker Partners (pre & post sale).Some accomplishments include:-Involvement in implementing the "Success Management" department to replace traditional Account Management.-Successfully productized new revenue streams. -Implementing the dotloop product into Internal ZG Teams running "Zillow Offers".-Implementing a new Enterprise Sales approach resulting in 330% above goal in new revenue.2017 | 100% account retention & 140% revenue retention + expansion2018 | 100% account retention & 120% revenue retention + expansion2019 | 100% account retention & 110% revenue retention + expansionResponsible for working with dotloop's large strategic customers. Focused on maintaining a high level of customer satisfaction by building long-term strategic relationships with our partners.

Cincinnati, Oh

Create a safe space and a sense of belonging across all offices and brands.Serve as a resource to Zillow Group leadership (ZG) to improve the culture, work environment, career development opportunities, recruiting initiatives and community outreach for Black & African candidates and current employees. To promote ZG as an inclusive and supportive work environment for Black & African candidates. To assist ZG in achieving its diversity and inclusion plan.

700 W. Pete Rose Way, Cincinnati, Oh, 45203

Responsible for working with dotloop's large strategic customers. Focused on maintaining a high level of customer satisfaction by building long-term strategic relationships with our partners.- Develop a trusted advisor relationship with our strategic partners- Become an expert on the customer’s business operations and identify opportunities to maximize their value through the dotloop solution- Ensure internal alignment on account strategy by working with the Director of Strategic Accounts to create and execute on account plans- Establish and oversee the customer's adoption, training and development of best practices- Continually assess, document, and analyze customer progress toward stated goals and results - Gather customer feedback and communicate with product management to shape product roadmap development- Provide excellence in customer advocacy driving satisfaction and a high likelihood to recommend the dotloop solution

700 W. Pete Rose Way, Cincinnati, Oh, 45203

In charge of supporting and further developing dotloop's vibrant company culture. The Social Co-Chair works alongside the rest of the Culture Committee to focus on social events that bring all dotloop employees together. Culture Committee Co-Chairs serve for a 12 month period.

700 W. Pete Rose Way, Cincinnati, Oh 45203

The Customer Success Manager's role at dotloop is key to our customer's success, responsible for knowing their business, understanding their needs and sharing our best practices to enable their predictive ability to manage their office with the dotloop Transaction Management program.Developing Customer Success Strategies--Develop strategies within our customer accounts to ensure the business success of the customer.-Drive customer loyalty by implementing a customers for life strategy.Developing and Managing Customer Relationships--Recognized as a loyal and trusted advisor -Develop success measures and execute periodic reviews of their key success metrics.-Establish necessary relationships to ensure their success.Expanding Customer Relationships--Collaborate with the Sales organization to determine the renewal strategy, business case values, and options to successfully complete customer renewals and up-sell opportunities.-Creating an environment that encourages expansion

As a customer support representative at the start up technology company "dotloop" I focused on catering to the needs of Real Estate individuals using the dotloop online transaction systems. I worked to resolve any questions or concerns through oral and written communications; my customers ranged from first year agents, to high-level managing Brokers. This position included daily use of Mixie, Salesforce.com, and JIRA.While a part of the dotloop Support Team we maintained a team customer satisfaction rating of 94%.

Service Cloud Consultant Certification Exam Prep

Bachelor'S Degree, Organizational Leadership

Business Management, Business Law

While enrolled in Sinclair Community College I maintained a 3.77GPA and was qualified for the Dean's List Program.

Associate’S Degree, Culinary Arts/Chef Training