Michael Lewis Email & Phone Number

New York, New York, United States

New York, New York, United States

New York City Metropolitan Area

Lead the Vimeo Solutions organization, overseeing functional teams responsible for Onboarding and Implementation of Vimeo's Enterprise product offerings, Branded App Development for Vimeo OTT and Solutions Engineering

New York, New York

The customer journey starts with a question. And consumers expect answers. Yext puts businesses in control of their facts online with brand-verified answers in search. By serving accurate, consistent, brand-verified answers to consumer questions, Yext delivers authoritative information straight from the source — the business itself — no matter where or how customers are searching. Taco Bell, Marriott, Jaguar Land Rover, and businesses around the globe use the Yext platform to capture consumer intent and drive digital discovery, engagement, and revenue — all from a single source of truth. Yext’s mission is to provide perfect answers everywhere.

Built and led Yext's first volume Account Management team, provided coaching and development for a team of ten direct reports to ensure they deliver best-in-class service to over 450+ accounts representing $6M in annual recurring revenue. Consistently exceeded retention and upsell goals, collaborating with Sales Leadership to provide accurate forecasts. Worked cross-functionally with Product, Operations and other internal stakeholders to develop processes, build tools for team efficiency, and test and roll out new product features.

Greater New York City Area

Product expert providing support for over 150 accounts. Responsible for all stages of the customer journey from implementation and training to day-to-day management and contract renewal. Relied on as subject matter expert across all elements of Yext's Product Suite and the Digital Marketing Landscape, from Local Search and SEO to Social and Reputation Management.

New York, United States

Founding member of the Enablement Team conducting 10+ daily virtual trainings. Drove product adoption and client retention by offering training for all new SMB sign-ups and highlighting new features. Defined process and success criteria for a new team, implementing a scheduling tool that resulted in a 30% increase in team productivity.

Greater New York City Area

Provided phone and email support for Yext's SaaS product to customers of all skill levels. Investigated and troubleshoot customer issues and worked with Operations and Engineering to resolve

Chicago, Il

Learned valuable customer service and technical skills in a fast-paced retail environment. Certified to troubleshoot and repair mobile devices (iPhone, iPad, iPod) and delivered hands-on and presentational workshops for customers on topics ranging from hardware basics to advanced photo and music software.

Bachelor Of Arts (B.A.), Psychology, Theatre Studies

Product Management

Completed General Assembly’s 10-week Product Management course. In this course I learned to navigate the software product lifecycle.

Psychology, Spanish Language And Literature

Education record