Evan Rauner Email & Phone Number

Pleasanton, California, US

Platform and Automation Tooling TeamAs an SRE at Medallia, I work at the intersection of operations and development, applying a process-oriented approach to streamline and automate workflows. My primary focus is on automating the provisioning and deployment pipeline for a multi-tenant Java application called Express (MEC). I manage infrastructure across.

Kansas City, Missouri, US

• Transitioned to a DevOps oriented team responsible for the configuration, and management of java based services consumed by 800+ tenants. These tenants belong to over 400 clients in various cloud regions that span.
• Responsible for maintaining roughly 3,000 traditional Linux VMs that facilitate backend database communication with mobile and web based applications.
• Currently helping facilitate the migration of services running on 2,100 on-prem VMs to a container based platform orchestrated by Kubernetes hosted on AWS EKS Local Zone.
• Deploy services in the federal space to entities such as the DoD and VA.
• Provide 24/7 tier 2 support for production incidents, including initial triage and further engagement of code owners to identify and implement remediation.
• Setup and monitor application level alerts and triggers within Zabbix, New Relic, and Splunk.

Kansas City, Missouri, US

• Identify and analyze performance/reliability issues and formulate methods to correct problems.
• Provide Tier II after hours on-call support for critical WebSphere enterprise applications within the region
• Responsible for installing, maintaining and delivering long-term support of solutions spanning multiple technology stacks.
• Create and update documentation for solution overview, installation, configuration, and troubleshooting processes.
• Develop and establish relationships with hospital systems 500 – 2000 users each) to deliver a highly available system with 99.99% uptime per SLA, through managing, monitoring and optimizing their production frontend.

Kansas City, Missouri, US

• Drove client adoption of major uplifts (Millennium™ 2018.01 release)which included extensive code deployments, tech stack upgrades, break fix remediation, and facilitation of infrastructure refreshes.
• Built and managed Windows Server 2012/2016 technology, Citrix Xenapp environments, Cerner Millennium application tier, and many third-partysolutions including IBM WebSphere Application Server, SQL Server, Kofax.
• Quickly learned multiple complex solutions on the job to become the go-to person for various internal applications.

Houston, TX, US

• Managed installation, configuration, and troubleshooting of network equipment.
• Implemented network software and hardware upgrades following appropriate change management procedures.
• Acquired CCNA Routing & Switching Certificate over the course of the internship.