Evan Sasson Email and Phone Number
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As a seasoned professional with over 15 years of experience in client services, project management, and IT operations, I've built a career on driving business growth and delivering exceptional value to clients. My journey has been defined by a commitment to excellence, a strategic mindset, and a passion for building strong, lasting relationships.At the core of my expertise is a deep understanding of business strategy and a proven track record of managing large, complex client relationships. Whether leading a global team to enhance IT service delivery or guiding key accounts through strategic growth initiatives, I thrive on challenges that require innovative solutions and collaborative leadership.My career highlights include directing client operations for health IT systems at Cerner, where I ensured system availability and client satisfaction, and currently managing a portfolio of high-value projects at Cprime, where I lead teams to deliver custom integration, migration, and automation solutions. My ability to align client needs with organizational goals has consistently resulted in successful project outcomes and strong client retention.I am passionate about mentoring emerging leaders, driving continuous improvement, and advocating for customer-first strategies. My approach is always client-centric, with a focus on understanding their objectives, delivering on promises, and exceeding expectations.
Inspiration Global
View- Website:
- inspirationglobal.com
- Employees:
- 27
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It Service Management And Operations ConsultantInspiration GlobalPhiladelphia, Pa, Us
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Delivery ManagerCprime, Inc Feb 2022 - Jul 2024Accountable for engagement success, managing a portfolio of projects in the Enterprise Solutions group. Acts as the central hub between the Client, Development teams, and Sales to provide continuity from SOW through delivery.• Primary domestic conduit between Global Development teams and clients during the initial phase after acquisition of the team.• Lead multiple projects for custom integration, migration, and automation projects • Manage the financial health of engagements from budgeting through invoicing• Presales and Post sales sales assistance in RFP response, pricing, and implementation • Practice Development- Mentored coworkers in increasing skillsets, collaborated on weekly sessions highlighting processes and best practice, built templates for use across the practice, developed reporting in SalesForce to highlight proper attribution to Practice.• Lead Migration teams for Atlassian JIRA and Confluence Cloud consolidations and migrations• Expanded on $400k in additional business from existing clients in the first half of the year. -
Client Owner, Hs CernerworksCerner Corporation Jan 2016 - Jan 2022Greater Philadelphia AreaDirect an outward-facing client operations team managing the HealthIT systems of 12 hospitals that have their clinical and financial solutions hosted by Cerner. Oversee each client’s environments and their availability, and drive problem management. Manage the client relationships, coordinate their upgrade paths, and manage their maintenance events. • Worked with executive level and senior leadership to evaluate client roadmaps to ensure application and technology upgrades were effectively planned and delivered on-time to help health networks achieve their strategic initiatives and regulatory needs.• Drove system availability through coordination of maintenance events to reduce planned downtime.• Developed collaborative partnerships across functional and technical organizations resulting in quick issue resolution for clients and the implementation of changes to make operational processes more efficient.• Partnered in an organizational restructuring, redistributing client assignments across the division and reducing headcount by 10%. -
Manager, It Outsourcing (As Part Of Acquisition Of Siemens Health Services)Cerner Sep 2013 - Jan 2016Greater Philadelphia AreaDirected a global team of 80+ analysts taking 40-50k calls per month in support of over 40 hospitals.• Built and maintained executive level business relationships with outsourced customers, prospects and corporate leadership. • Marketed the value proposition of the Help Desk to both internal and external customers.• Routinely pushed resolution to inter-company, complex problems within multi-departmental and cross functional areas.• Increased First Level Resolution by over 5% through increased training, proactive datamining, and collaboration with other teams to increase the knowledge level of the Service Center.• Streamlined onboarding and training of analysts by almost 50% to be productive on phones.• Presented analysis of Service Desk metrics and activity to multiple levels of audiences.• Participated in post-closing integration workstreams as part of the acquisition of Siemens HS by Cerner which including the consolidation of complimentary services into one organization which was completed in 14 months.
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Global Delivery ManagerTeksystems Jul 2010 - Sep 2013Owned and managed key customer and executive-level relationships through interaction within various levels of the customer IT organization. • Served as the single point of contact for monthly service reporting, trend analysis, root cause analysis, planning and delivery of new business initiatives and service change requests.• Served as a Transition Manager (i.e., Project Manager) or Delivery Manager for successful ownership and management of the transformation process when new services or new customers are brought on board.• Supported the customer’s business strategy including planned technology upgrades, rollouts and knowledge of the customer’s budget cycles.• Evaluated Call Center Consulting tools and processes. • Assisted customer with call and cost reduction planning through trend analysis reporting, training and technology recommendations within the Service Desk team and other IT teams.• Worked with the Engagement team to ensure Engagement and/or project profitability through monthly revenue and cost analysis. • Ensured proper and accurate customer billing and error reconciliation. -
Service Delivery ManagerTeksystems Jul 2002 - Jul 2010Philadelphia, Pennsylvania, United StatesService Delivery Manager at Morgan Lewis BockiusHeaded the 24x7 Service Desk, receiving 6,500-8,000 contacts per month for over 3,000 clients. Managed 20 staff, including performance management and evaluations.• Maintained excellent service levels including 80% first touch closure, 85% calls answered under a minute, 3% abandon rate over a minute.• Produced monthly metrics presentation for regional directors and deputy CIO, including ACD and CMS data showing performance trending over time, analyzing those trends, and making process changes where possible to improve service.• Monitored analyst compliance to Help Desk procedures with regards to customer service and Quality Assurance.• Assessed changes in workload and evaluate impact to service levels to make necessary adjustments to each analyst’s schedule• Reworked procedures and documentation to redefine service level definitions and escalation paths.• Coordinated with various business units inside and outside of Information Technology to transfer relevant knowledge back to the Service Desk to do their jobs better.
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Service Delivery ManagerTeksystems Jul 2002 - Jul 2010New York, NyHelp Desk Manager at the Fire Department of New YorkManaged the IT Help Desk for headquarters and hundreds of remote units including over 3,000 clients with 5 analysts.• Reworked procedures and documentation to redefine service level definitions and escalation paths.• Implemented BMC Magic (Service Desk Express) from v. 6.x to 9.• Implemented business rules to facilitate service delivery throughout the bureau.• Part of the change management advisory board assigned to implement and integrate processes within the Magic application• Increased same day closure from 46% to 79% through partnership with other teams for knowledge transfer and elevated privileges.• Used Crystal Reports; developed and began distribution of periodic and adhoc operational statistics and metrics. Pinpointed areas that needed improvement to reduce repetition and turnaround time.• Developed Operations Manual.Additional Titles Held:Manager – Client Services, Artemis International Solutions Corporation, New York, NYEngagement Manager – Enterprise Solution Center Implementation Group, Inacom Corporation, New York, NYComputer Support Specialist, O’Sullivan Graev & Karabell, LLP, New York, NYLAN Administrator/Billing Manager, Barclays Bank PLC, New York, NY
Evan Sasson Skills
Evan Sasson Education Details
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Mechanical Engineering
Frequently Asked Questions about Evan Sasson
What company does Evan Sasson work for?
Evan Sasson works for Inspiration Global
What is Evan Sasson's role at the current company?
Evan Sasson's current role is IT Service Management and Operations Consultant.
What is Evan Sasson's email address?
Evan Sasson's email address is es****@****ems.com
What is Evan Sasson's direct phone number?
Evan Sasson's direct phone number is (905) 943*****
What schools did Evan Sasson attend?
Evan Sasson attended University Of Delaware.
What skills is Evan Sasson known for?
Evan Sasson has skills like Vendor Management, Process Improvement, It Service Management, It Management, It Strategy, Business Analysis, Disaster Recovery, Data Center, Program Management, Integration, Pmp, Outsourcing.
Who are Evan Sasson's colleagues?
Evan Sasson's colleagues are Jagan Sai, Srinivas Majji, Aneel Indukuri, Anagkazo Saved Andy, Ena Bedi, Kiran Kumar Giduthuri, Prasad Alaparthi,ph.d..
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