Evan Smith Email & Phone Number

Boston, MA, US

Boston, Massachusetts, United States

As the Team Lead for Plymouth Rock's home customer service group, I am responsible for working collaboratively across the organization to develop and deliver a customer experience that differentiates Plymouth Rock as a premier service organization.

Managed a team of B2B Sales agents who received inbound calls from customers who needed assistance with ordering, had questions on products / the website, etc.Used both a personal and data driven approach in one-on-one and team meetings. Asked my team open ended questions in said meetings in order to uncover true opportunity areas (as opposed to telling.

Boston, Massachusetts, United States

Coached sales reps across all of Wayfair's sales department with the focus of developing mutually agreed upon skills.I connected with my coachees on a weekly basis with a planned session that improved their skill focus.

Senior member of our Wayfair Professional sales team.I worked with key high spending accounts within our trade program.

Worked with Wayfair's highest spending trade accounts. Coordinated with internal and external contacts to find the best product and logistical solutions for my clients in order to make Wayfair their go to vendor

Boston

Promoted within sales to work with a smaller book composed of some of our most valued interior designers.

Boston

Worked in the same trade account manager role, but with a medium sized book of about 150 designers compared to the 300+ I previously worked with.

Greater Boston Area

- Managed customer accounts in our Wayfair trade program-Exceeded quarterly sales goals

Greater Boston Area

Developed new business by engaging and enrolling prospective customers into the programGrew book of business by establishing and maintaining deep relationships with accountsActed as the key point of contact for all account purchase needs

Dedham, MA

• Supported existing relationships and formed new national partnerships and opportunities, resulting in increased financial support, blood donations, and volunteers.
• Managed over 10 projects, one of which included $800,000 for advertising and over 4,200 units of blood donations from one sponsor.
• Coordinated VIP relationship management at a drive event, which resulted in over 900 units of blood donations.
• Prepared relevant documents regarding proposals for partnership opportunities utilized throughout the organization.
• Created marketing materials for partnerships and advertised events via radio and social media promotions to increase donors.
• Independently processed and managed confidential employee files for Human Resources. Trained new employees through orientations.

• Updated the web design of the Cancer Center website and developed original content for social media pages with the goal of increasing market share among competing cancer centers along with improving overall patient care.
• Proposed strategies utilized by the Cancer Center and external marketing partners.
• Collaborated with co-workers on creating ideas and outlines for projects to support cancer patients and market the Cancer Center.

Bachelor'S Degree, Marketing. Cumulative Gpa: 3.371 On A 4.0 Scale, (Graduated December 2015).

Activities and Societies: Boston College Eagle Operations Boston College Sports Business SocietyBoston College Eagle Operations • Member.

Marketing, Cumulative Gpa: 3.44 On A 4.0 Scale

Activities and Societies: Marketing Club • Marketing Mullins Mission Team • Marketing Community Service Committee Sports Management.

Education record

Activities and Societies: Volunteering• Service commitments included a Dominican Republic Service Trip, Cardinal Cushing Center, and Boys.