Over the past 20 years, I gained experience partnering in Process Improvements, Projects, and Operations. I have expertise interfacing with diverse technical, business, and management resources. Along with many career successes, I continue to adapt to changing business models and advancing business goals through maximizing efficiency, reducing expenses, and increasing revenues.• 20 years of experience with Wells Fargo focusing on originating Consumer and Mortgage Lending products• Consult and provide influential leadership to project managers and project teams towards successful implementation planning, solution preparation, delivery, and measurement for highly complex and strategic initiatives • Collaborate with Fulfillment, Legal, Risk, and Compliance resources to create business solutions for projects and operational tasks• Provide matrix leadership to cross-functional teams to accomplish project tasks and goals • Identified a business and technical process improvement which reduced expenses on Web Aggregator Team by $250,000 annually by eliminating a manual step to automate the real-time receiving of leads• Represented the Line of Business (LOB) as a Subject Matter Expert (SME) with operational and technical advice while offering alternative solutions to business and technology partners• Led and implemented tasks throughout the Software Development Life Cycle (SDLC) process including creating Visio process flows, BRDs, SRSs, AFEs, BNFs, and Business Cases• Coordinate and performed LOB UAT testing and approvals for Software changes including utilization of Mercury Quality Center and ClearQuest• Proficient in Microsoft Access• Built, designed, implemented, and managed changes on multiple LOBs operational tracking systems via Microsoft Access• Migrated operational and management reporting from Access to Business Objects and SASSpecialties: Microsoft Office Suite, Microsoft Visio, Microsoft Access, SAS, Business Objects