Direct and oversee customer experience, customer success, and sales teams, including nurse practitioners, nurses, consultants, and other diverse technical, financial, and subject matter experts responsible for solution adoption, customer success, support management, and sales. Connect MEDHOST to the customer located in rural, community, and large corporate healthcare entities in for-profit and non-profit acute care, long-term acute care, and behavioral care settings across 650+ hospitals and 20+ corporate customers, including Community Health Systems, Quorum Health Corporation, LifePoint, Java Health, Allegiance, Select Medical, Acadia, Vibra, Haven, Cornerstone, and US HealthVest.Develop corporate marketing strategy, including creating, implementing, and managing company positioning, branding, brand messaging, company communications, social media strategy, website design, webinar and blog production, and third-party vendor relationships leveraging storytelling techniques that elevate and differentiate solutions. Oversee in-house video production studio, B2B marketing collateral creation, and the planning and execution of all company events and trade shows. Drive collaboration across teams for new program launches spanning market intelligence, pricing, communications, and go-to-market product strategy.★ HIGHLIGHTS ★✓ Multi-year President’s Club Winner against multimillion-dollar quotas. ✓ Created and launched a second company brand, MEDTEAM, initiating a new service-focused business line.✓ Aligned go-to-market, product, sales strategy, and customer experience functions to the company vision and mission.✓ Identified and implemented operational improvements, including eliminating duplicative and unnecessary spending on third-party storage facilities and vendor tools, participation in events and trade shows with zero ROI, implementation of robust spending approval processes, improved security, content, retention, and in-house talent optimization.

Recruited from BKD into a key role as the single representative for a product co-owned between Healthcare Systems and Healthcare Management Systems (MEDHOST). Accountable for all aspects of HMS PACS customer, sales, implementation and support management.★ HIGHLIGHTS ★✓ Represented HMS PACS onsite at customer facilities, expositions, and conferences nationwide. ✓ Performed PACS solution demonstrations, established minimum marketable feature requirements, assisted in the development of user guides, and led complete sales process including contract negotiations, quoting, pricing, direct customer marketing, and request for proposal responses.

Provided operations improvement consulting for hospital-based inpatient and outpatient rehab facilities serving clients throughout United States.★ HIGHLIGHTS ★✓ Identified between $250K and $2.2M in client revenue enhancements.✓ Spearheaded marketing and referral development programs that led to increased patient census and maximized revenue.✓ Delivered operational improvement through chart audits, departmental and process review, and staff interviews eliminating lost revenue, maximizing reimbursements, improving staff utilization, ensuring billing and regulatory compliance, and establishing best practices.✓ Educated therapy department clinicians and leadership staff, health information management, and billing office personnel on the nuances of therapy-related documentation, coding, and billing practices.

Promoted from Executive Secretary to Six Sigma Blackbelt in 2002. Led multiple Six Sigma projects focused on cost reduction and removal of process inefficiencies, eliminating average of $80,000 in extra expenses per project.

Hired from internship to Accounting Assistant. Acted as assistant to accounting supervisor, providing support for cost reports, payroll, and taxes of 22 clinics across Kentucky and Tennessee.