Keith Evans Email & Phone Number

Raleigh, North Carolina, United States

John'S Creek, Ga

Communicating with Inbound, Quality Control, Equipment Services and Business Operations group to accomplish assigned target/goals and meet customer needs. Assisting the Distribution Tech with monitoring and leveling of workload assignments within departments. Coordinating with Inbound associates on replenishment of inventory for automated and manual pick locations. Taking corrective action as needed for problem solving. Maintaining operational knowledge of automated equipment. Training personnel in the operation of equipment.

Peachtree Corners, Georgia, United States

Responsible for supporting the warehouse staff through the handling of escalations, creating inventory receivers, working with third party vendors to track shipments, and helping to identify unexpected shipments. Created equipment orders for outbound customer projects utilizing ServiceNow inventory management system. Processing order changes and updates. Handled escalations as primary point of contact for order related items. Provided customer service engagement regarding orders for both internal and external customers.

Peachtree Corners, Georgia, United States

Responsible for supporting the warehouse staff through the handling of escalations, creating inventory receivers, working with third party vendors to track shipments, and helping to identify unexpected shipments. Created equipment orders for outbound customer projects utilizing ServiceNow inventory management system. Processing order changes and updates. Handled escalations as primary point of contact for order related items. Provided customer service engagement regarding orders for both internal and external customers.

Mableton, Ga

Provide office support, organizational, and workload assignment assistance to the owner, in accordance with the priorities set up for the company. Communicate directly with the customers to respond to questions and resolve project problems. Collaborate with the owner to provide accurate estimations, timelines, and risks associated with project needs. I also complete various clerical and administrative duties, as needed.

Documenting the receipt of art shipments, and cataloging the artwork for scanning. Coordinating the workflow between sales and various departments to ensure production deadlines are being met. Established a system to effectively receive and track incoming art projects.Updating, and documenting the department's policies/procedures to include issue resolutions, and work-flow charts.

Served as the Risk Management Analyst on IT projects reviewing critical data to help implement new business practices, to test new IT applications, and to help resolve issues regarding operations, and internal processes. Coordinated and facilitated training sessions on the implementation SOX requirements, and operational risk concepts. Used my experienced in working with Learning & Development departments to format trainings on regulatory compliance requirements, risk, fraud, and suspicious activities.Assisted in resolving all material findings in accordance to the FDIC, and SOX regulatory guidelines.

Conducted daily audits on funded loans to ensure that all regulatory requirements, and internal processes were being maintained by operations. Maintained a high level of efficiency and accuracy in conducting audits, and in reporting the findings to the Operations Centers, and high-level management. Served as a liaison between Internal Audit and Legal Teams and the operations centers to clarify and escalate potential compliance issues. Used my vast experience in the identifying potential issues within current policies, documenting control procedures, and working across business lines on the validity of proposed policy/procedure changes.