Developing knowledge in media and a rich understanding of creative ecosystems. Social Media / Marketing| Establishing a consistent flow of quality social media content for the Ocha Records brand. Designing content, scheduling, and executing all social media posts using Hootsuite on the Ocha Records Instagram and Facebook accounts. Utilizing Wordpress to compose and publish a monthly newsletter campaign detailing current events, releases, merchandise, and other noteworthy engagement for the label.Communications | Corresponding directly with record label artists, explaining our marketing strategy and providing content for promotional use through Dropbox.

Fluent in Operations, Sales, and Customer Service. Daily Operations | Opening the office, providing daily schedules for staff, preparing needed supplies, managing and ordering inventory, stocking company vehicles, distributing account keys, briefing employees on relevant cleaning expectations, relaying individual client needs (by way of the “Client Guide Book,” a document I originated which profiles 150+ ongoing accounts), conducting and supervising cleaning services in the field, working in the office, and applying financial literacy by means of receiving and closing all client payments/invoices.End-to-end People Management | Collaborating with the CEO in recruiting, interviewing, and training (by way of the “Employee Onboarding packet,” “Operations Manual,” and “Training Manual;” documents I have originated which remain an essential structural element for the staff). Responsible for scheduling and approving all shifts/timesheets, as well as the general management and support of a rotating team of 8-10. Booking and executing team building events. Calendar Management | Responsible for oversight of the client calendar; Acting as a client contact in order to confirm appointments and handle rescheduling. Reporting and confirming any concerns or necessary changes to the company CEO. Ensuring punctual arrival and completion of jobs by thorough calendar oversight. Following up with leads and adding new appointments for estimates and cleaning services. End-to-end Client Relationships (Sales and Customer Service) | Contacting/informing potential leads, setting estimates, conducting and sending estimates, booking appointments, performing cleaning services (closing the sale), and setting a standard of quality that will retain clients for ongoing business. Establishing trust and positive personal relationships with a growing clientele of over 150 accounts. Responsible for client communication via cell phone, supervision of services, and application of client feedback.

Entrepreneurial experience in a start-up business; founding, developing, and writing curriculum for a creative program requiring successful growth and revenue.Education | Educating, engaging with, and building meaningful relationships with students, peers, and community members of Dance 101. Applied knowledge in classroom management of ages 3-Adult, as well as teacher training, lesson planning, and personal development. Dance | Responsible for writing and applying a comprehensive street dance program curriculum, accurate and relevant to the true essence of Hip Hop culture. Choreographing 10+ performance pieces for our annual recital. Acting as stage preparator and stage manager for the annual recital. Building Hip Hop community relationships with Dance 101 students. Music | Working as an audio engineer by creating, editing, and mixing all Dance 101 recital music. I continue my work as an audio engineer for Dance 101 every spring semester for the year end recital.

I was responsible for the general operations and management of this small local boutique centered around college fashion. My responsibilities included but were not limited to; opening and closing the storefront, daily receiving and merchandising of inventory, customer service, PO systems and payment tendering, employee training, event planning, and creative input for social media and advertising.