Eric Miranda Email & Phone Number

Boston, Massachusetts, United States

• Diagnosing, repairing, and maintaining the on-site equipment by reviewing schematics and standard operating procedures (electrical, mechanical, and software).
• Strong documentation skills to ensure quality assurance.
• Processing and tracking customer work orders on multiple ticketing systems, such as GURU.
• 3DX, PV1/PV2, and OptiNet certified.

Wilmington, Massachusetts, United States

• Educated new hires to effectively perform duties as a mover and packer, and deliver customer satisfaction.
• Organized and transported customers’ belongings efficiently and safely to meet estimated budget, moving conditions, and agreed time frame.

Woburn, Massachusetts, United States

• Upgraded and installed parts and software systems for mass transit vehicles.
• Configured IP addresses and updated firmware for IP and thermal cameras.
• Troubleshooted issues with network and power devices on Amtrak trains.
• Ability to read and interpret schematics to properly install, assemble, and wire as well as ability to use power tools, hand tools, and test equipment, such as multimeters and power supplies.
• Provided documentation and wrote work instructions of service… Show more
• Provided documentation and wrote work instructions of service tasks to assist other technicians and production team.

Peabody, Massachusetts, United States

• Certified Hazardous Goods Specialist and Spill Cleanup Specialist, earning multiple Bravo Zulu awards for outstanding performance.
• Managed and successfully resolved any night sort issues that occurred from unexpected delays, missing resources, or other incidents while maintaining station package success rate above 99.8%.
• Familiar with IATA regulations for safe transport of dangerous goods.
• Inspected all chemical/dangerous goods entering the station and documented information… Show more
• Inspected all chemical/dangerous goods entering the station and documented information into the FedEx database system, and ensuring zero incidents (spills, leaks, fires).
• Facilitated meetings to organize night operations with PM workers and coordinated with airport ramp control for inbound shipments and containers, and trained new hires for night operations. Show less

Woburn, Massachusetts, United States

• Delivered and retrieved mail and parcels for multiple routes in towns including: Burlington, Lynnfield, Reading, Wilmington, and Woburn
• Familiar with USPS protocols and regulations, and maintained satisfactory relationship with residents and businesses.

Lynn, Massachusetts, United States

• Promoted safety and recovery of patients experiencing mental illness and substance abuse in hospital units supporting up to 32 patients.
• Periodic vitals and safety checks, and shift assessments on Epic Systems (documentation of patient’s general mood, progress, and performance in accordance to treatment plan).
• One-on-one counseling with patients; assigned up to 5 patients with varying diagnoses per shift.
• Preceptor and mentor to newly hired counselors.

Somerville, Massachusetts, United States

• Proficiency in billing and healthcare systems – Epic and HIS (Micro Focus Rumba); trained new users to navigate and understand systems.
• Maintained patient accounts by updating demographic and insurance information, processing payments, setting payment plans, directing account issues to proper departments, and documenting account activity.
• Handled 50-80 calls per day, while effectively identifying and resolving queries in patient accounts through telephone and written… Show more
• Handled 50-80 calls per day, while effectively identifying and resolving queries in patient accounts through telephone and written correspondence. Show less

Boston, Massachusetts, United States

• Designed a 10-week curriculum for 8- to 10-year old children to assist in retaining reading, mathematical, and physical education.
• Mediated a diverse (behavioral, mental age, and circumstantial differences) group of 5- to 12-year old children.
• Directly communicated with parents/guardians; provided evaluation of child’s academic progress and behavior.
• Administered DIBELS tests to measure children’s literacy skills on a weekly basis.