• Led strategic planning, assessment, and data management, including creation of logic models, goals, metrics, learning outcomes, outcome maps, assessment instruments, data collection, analysis, interpretation, report preparation, and data visualization. • Built structures to ensure data integrity, standardize data collection, facilitate analysis, reporting and use of data for continuous improvement focusing on holistic student support and elimination of equity gaps in access, participation, engagement, and outcomes.• Transitioned the annual university career outcomes report from a lengthy PDF to an interactive dashboard allowing stakeholders to access disaggregated data for program improvement, accreditation, career decision making, advising, and marketing. • Created dashboards using PowerBI, Anthology Insight, and Salesforce to demonstrate the scale, scope, and impact of holistic student support and provide actionable and timely data to leadership; authored reports on the impact of student services on student success. • Consistently and proactively provided time-sensitive data on yield, retention, graduation, student engagement, DFWI rates, major-changing patterns, internship participation, post-graduation outcomes, developmental courses, WMU Essential Studies, and participation in special programs to assist in decision making.• Collaborated with stakeholders throughout the university to ensure the successful implementation of the University CRM; actively engaged in problem solving during testing and implementation.• Conducted data collection and analysis for the Diploma Equity Project designed to remove barriers for adult learners.• Collaborated with the Student Success Services and faculty colleagues on the Gateways to Completion Steering Committee, and Courses and Curricula in Urban Ecosystems.

• Led full-time staff, graduate assistants, interns, and student employees in multiple functional areas, including employer engagement, student employment, communication, and assessment.

• Directed strategic planning and assessment, including the design, development, and implementation of the strategic plan, key performance indicators, outcome maps, program review, and department dashboards. • Developed and implemented policies, procedures and practices pertaining to the collection, marketing and dissemination of data. Authored department reports and annual WMU Post-Graduation Activity Reports. • Increased the response rate to the WMU Post-Graduation Activity Survey from 10% to 77% through the overhaul of the survey tool, data collection strategies, and campus-wide collaborations.• Collaborated with the Office of Student Transitions on a multi-year program integrating Clifton Strengths into first-year curricula. Developed learning outcomes and assessment plans for the program.• Facilitated data analysis to demonstrate the impact of student employment on retention and graduation.

Designed and taught an online course for masters and doctoral students in higher education: "Higher education and the New Technological Frontier"

• Directed the development, implementation, and delivery of customized presentations, workshops, program-specific resources, and instructional materials for a wide variety of majors and programs. • Provided one-on-one advising and group workshops to graduate and undergraduate students in multiple academic fields in the areas of self-assessments, career exploration, and job search.• Built relationships with key faculty to integrate career planning and job search strategies into curricula.