Ewen Queen Cert Cii (Mp) Email & Phone Number

Kilmarnock, GB

Kilmarnock, Scotland, United Kingdom

Glasgow, United Kingdom

• Providing customers with the most suitable advice in a high pressure regulated sales environment.
• Managing my own work load and ensuring I am completing vital tasks on a daily basis.
• Ensuring to follow very precise procedures and adhering to compliance measures.
• Taking responsibility for my own performance and utilizing effective time management skills.
• Making prompt and practical business decisions and providing solutions to resolve the many issues that can arise during the mortgage sales process.
• Taking ownership and resolving urgent complaints in regards to unforeseen issues affecting customers from drawing down their mortgage.

Glasglow Area, KY

• To deliver the highest levels of customer service when opening new to bank current accounts as the first point of contact for any prospective new customer.
• Dealing with initial mortgage conversations and gathering all the information required to establish eligibility before passing over to a mortgage advisor.
• Establishing customer needs by excellent questioning skills and ensuring a high level of product knowledge known to ensure customer is given correct details.
• Dealing with a wide variety of mortgage enquires after agreement in principle stage right through to drawdown.
• To retain banking and mortgage relationships of our most valued customers by having in depth proactive conversations reinforcing the customer’s belief in our brand.
• Identify and sell appropriate products to customer needs maximizing income generation whilst adhering to the sales process and TCF principles.