As a program manager, I oversee the fulfillment of WebPathLab's organizational goals by coordinating our department heads, delegating projects, and ensuring program implementation. This includes:- Running our program management tool.- Working with department heads to ensure daily project goals are being met and bigger picture programs are on track.- Streamlining internal processes and defining best practices.- Overseeing new agreements and installations.- Facilitating weekly stand-up meetings with our enterprise-level customers.- Traveling to our client labs and meeting in-person to discuss their needs.- Managing teams outside the country and in remote locations from the home office.- Translating internal success metrics to company executives.

Making your business customer-accessible is my business.From complex user manuals and technical documentation to email campaigns and ads in nationally-published magazines, WilliamsCreativeServices can translate your vision into an easy-to-understand, customer-centric format.

- Trained 20+ processors across six branches of the organization.- Increased employee accuracy and efficiency by custom tailoring training material.- Boosted company morale through constant positive feedback and encouragement.- Diffused highly charged situations among coworkers with professionalism and grace.- Managed multiple, competing priorities to completion.- Strong working knowledge of Encompass, Ellie Mae systems, and Microsoft Office.

- Supervised and trained staff members, ensuring adherence to established policies, procedures and controls.- Assumed managerial responsibilities on a daily basis as general manager was largely offsite.- Drafted both residential and corporate leasing contracts pursuant to UCC guidelines.- Negotiated contract terms, working personally with each client to meet any specific needs.- Skillfully handled high profile and highly confidential customer information.- Seamlessly planned and executed social events for up to 200 attendees.